FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient triage, assessment, and care coordination, utilizing strong communication and organizational skills to support patient needs and collaborate effectively with healthcare teams. Proficient in electronic health records management and familiar with Medicare and Medicaid programs.
Highest-signal resume keywords
Registered Nurse LicenseNurse Triage ExperienceElectronic Health Records (EHR) ProficiencyStrong Communication SkillsMultistate License (MSL)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentClinical TriageMedical TerminologyPharmaceutical KnowledgeQuality Metrics EntryCrisis InterventionEvidence-Based GuidelinesMulti-TaskingPatient EducationOutbound Communication
Soft Skills
Strong Organizational SkillsAttention to DetailConflict ResolutionEmotional SupportIndependent Work
Tools & Technologies
Aprima (EHR)Electronic Health Records (EHR) System
Certifications & Qualifications
Registered Nurse LicenseNursing Continued Education Requirements
Industry Keywords
MedicareMedicaidPrimary HealthcareContact Center ExperiencePatient Care Teams
Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Triage inbound sick calls from Medical Group patients
- Assess patient symptoms and provide appropriate medical advice
- Determine the level of care required and coordinate care with the care team
- Review clinical test results and summarize results to assist providers
- Prioritize and respond promptly to inbound phone calls, voicemails, and test results
- Classify interactions for clinical triage or transfer to another care team member
- Conduct thorough phone assessments using probing questions and the EHR
- Use evidence-based guidelines to determine urgency and assign triage priority
- Identify when crisis intervention is required and connect patients to emergency services
- Educate patients and caregivers on health maintenance, disease prevention, self-care, medications, and follow-up
- Perform outbound calls to communicate provider orders
- Collaborate with care teams to complete patient follow-ups
- Communicate with patients and families, addressing concerns and providing emotional support
- Analyze results data, identifying needs, patterns, and variances, and communicate findings to providers
- Enter patient results and quality metrics according to protocol
- Maintain clear written and verbal communication with care team members
- Meet quality standards and productivity expectations
- Address and escalate patient complaints, grievances, and concerns
- Participate in projects and quality improvement initiatives
- Perform additional duties assigned by the Clinical Triage Manager and/or Director
Requirements
What you’ll need- Graduate of approved or accredited nursing education program as a Registered Nurse
- Current valid RN license
- Must be able to obtain and maintain RN license within all service states within 6 months from hire
- Satisfactory completion of required nursing continued education requirements
- Ability to react decisively and quickly in urgent and emergent situations
- Strong comprehension of medical terminology and pharmaceuticals
- Demonstrated experience with multi-tasking
- Strong communication skills (written & spoken)
- Demonstrated proficiency in using electronic health records (HER) system
- Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff
- Ability to work remotely and independently
- Knowledge of basic principles, practices, and techniques in primary healthcare
- Strong organizational skills and attention to detail
- Conflict resolution skills
- Familiarity with Medicare and Medicaid insurances and programs
- 2+ years of experience as an RN
- Contact center experience
- Nurse triage experience
- Experience in Aprima (EHR)
- Multistate License (MSL)
- Candidates may be required to complete a background check in the state of Florida
Benefits
Comp & perks- Health, Dental, Vision, Disability & Life Insurance
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time Paid