Outreach Specialist I

HarmonyCares

. Place a high volume of outbound calls to secure appointments with licensed Nurse Practitioners in members’ homes .

Posted 9/16/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $15 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in telephonic outreach and appointment scheduling while adhering to HIPAA guidelines. Capable of utilizing multiple software applications to manage member interactions and ensure accurate data entry.

Highest-signal resume keywords

Call Center ExperienceTele-sales ExperienceMicrosoft Office ProficiencyMedical Terminology KnowledgeIntegrated Voice/IT Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingData EntryInsurance VerificationHealth Risk AssessmentTelephonic Relationship Building

Soft Skills

Self-MotivatedIndependent WorkEffective Communication

Tools & Technologies

Microsoft AccessScheduling SoftwareInternet-Based Applications

Industry Keywords

HIPAA ComplianceHealth PlanMember OutreachDemographic Verification

About the role

Key responsibilities & impact

Place a high volume of outbound calls to secure appointments with licensed Nurse Practitioners in members’ homes
Answer incoming calls from members and case managers and return voicemail messages promptly
Contact Health Plan members to secure appointments for complete health risk assessments
Follow talking points and protocols for member outreach calls
Schedule visits efficiently using scheduling software and available provider capacity
Explain the importance of completing the annual assessment
Use up to six software applications simultaneously during calls
Conduct follow-up calls one business day before scheduled visits
Confirm and verify demographic and contact information while following HIPAA guidelines
Verify active insurance status and accurately enter insurance information during patient registration
Escalate field-provider concerns to the manager
Meet performance standards, departmental goals, and metrics
Collaborate with CHA clinical and administrative teams, members, and insurance companies

Requirements

What you’ll need

High School graduate or equivalent
Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications
Self-motivated and able to work independently
Demonstrable success in quickly building telephonic relationships with prospective customers
1+ year of call center experience, or relevant tele-sales experience
Basic knowledge of medical terminology
Experience with integrated voice/IT systems
Ability to work flexible hours to meet needs in all markets and time zones

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training