Patient Advocate

HarmonyCares

. Provide exceptional customer service to inbound inquiries and refill requests from external and internal entities .

Posted 11/11/2026full-timeRemote • United StatesJunior💰 $15 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing inbound inquiries and refill requests while adhering to HIPAA regulations and quality standards. Proficient in electronic health records (EHR) systems and capable of collaborating with healthcare teams to enhance patient care and satisfaction.

Highest-signal resume keywords

Customer Service ExcellenceElectronic Health Records (EHR) ProficiencyStrong Communication SkillsHealthcare ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Health Records (EHR)Call Center TechnologyMicrosoft Office SuiteMulti-taskingBasic Principles of Primary Healthcare

Soft Skills

Strong Communication SkillsOrganizational SkillsCompassionate CommunicationProblem-solvingListening Skills

Certifications & Qualifications

EMT CertificationMedical Assistant Certification

Industry Keywords

HIPAA ComplianceMedicareMedicaidPatient Portal AccessQuality Improvement Activities

About the role

Key responsibilities & impact

Provide exceptional customer service to inbound inquiries and refill requests from external and internal entities
Provide first-contact resolution on phone calls and determine when to transfer or escalate interactions
Serve as the first point of contact for non-clinical inbound inquiries and overflow refill-request calls
Document phone calls, interactions, and medication refill requests promptly in the EHR
Adhere to customer service, call quality, policies, procedures, quality standards, and productivity expectations
Communicate compassionately with patients, family members, providers, and external entities
Assist patients and authorized delegates with patient portal access, password resets, and troubleshooting
Follow the organization’s schedule
Comply with HIPAA and all state and federal laws
Identify, acknowledge, escalate, and address patient complaints, grievances, and concerns
Collaborate with care team members to promote quality patient care, satisfaction, and outcomes
Participate in assigned quality improvement activities

Requirements

What you’ll need

High school diploma/GED
Graduated from an accredited CNA, PCT, MA or EMT program or 1+ years of healthcare experience
Demonstrated experience with multi-tasking
Strong communication skills (written & spoken)
Strong organizational skills and attention to detail
Proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office Suite
Ability to communicate effectively with HarmonyCares providers and patient care teams
Ability to communicate effectively with patients and their family members, and facility staff
Knowledge of basic principles, practices and techniques in primary healthcare
Ability to read and interpret written information and write clearly and informatively
Ability to speak clearly and persuasively in positive or negative situations, including listening and getting clarifications, and responding well to questions
Familiarity with Medicare and Medicaid insurances and programs
EMT certification and experience
Medical Assistant certification and experience
Experience in Aprima (EHR)

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training