Patient Engagement Specialist

HarmonyCares

. Conduct outbound calls to eligible patients and facilitate efficient scheduling of initial in-home appointments .

Posted 11/10/2026full-timeRemote • United StatesJunior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills, both verbal and written, with a focus on empathy and professionalism. Proven ability to manage scheduling, document patient interactions accurately, and achieve performance metrics in a healthcare setting.

Highest-signal resume keywords

Excellent Communication SkillsData-Entry SkillsHealthcare Industry KnowledgeProblem-Solving AbilityExperience in Inside Sales

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingDocumentationData EntryPatient EngagementQuality Score ManagementMulti-TaskingAdaptability to New SystemsCall Quality MonitoringPerformance Metrics AchievementWritten Communication

Soft Skills

EmpathyCollaborationAttention to DetailCompassionPersistence

Industry Keywords

HealthcareTelephonic SalesFundraisingPatient ServicesCore Values Alignment

About the role

Key responsibilities & impact

Conduct outbound calls to eligible patients and facilitate efficient scheduling of initial in-home appointments
Ensure patients receive a detailed explanation of program services
Thoroughly and accurately document call notes and scheduling details in electronic systems
Expedite emergency clinical calls as needed
Process new appointments or changes to existing appointments
Document accurate and concise patient/family feedback and special needs in company systems
Achieve and sustain department metrics, including Quality Scores, Acceptance Rates, Number of Patients Engaged and alignment with HarmonyCares Core Values
Demonstrate compassion, attention to detail and collaboration with team members
Participate in call quality monitoring and continuous improvement
Clearly explain services and needs to patients and families
Complete ongoing training and coaching programs by deadlines
Work collaboratively with corporate and market-based team members to ensure exceptional patient service
Perform other duties as assigned

Requirements

What you’ll need

High school diploma
Ability to multi-task while given competing priorities
Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
Ability to analyze problems and resolve issues in a rapid, direct and complete manner
Demonstrates short and long-term persistence in meeting objectives and personal development
Ability to adapt to new systems and changes as required and apply guidelines/procedures
Excellent communicator with an uplifting and personable manner with outstanding phone etiquette
Excellent written communication skills with success in providing notes, updates, and written communications via computer systems
Excellent data-entry skills and proven ability to navigate multiple computer screens
1 year or more of experience and success in exceeding individual and team goals in an inside sales, telephonic sales, fundraising or similar position
Working knowledge of the healthcare industry
Ability to speak multiple languages fluently

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training