Patient Engagement Specialist

HarmonyCares

. Conduct outbound calls to eligible patients and facilitate efficient scheduling of initial in-home appointments .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills, both verbal and written, with a focus on empathetic patient interaction and effective problem-solving. Proven ability to manage scheduling and documentation efficiently while achieving departmental metrics in a healthcare setting.

Highest-signal resume keywords

Excellent Communication SkillsData-Entry SkillsProblem SolvingHealthcare Industry KnowledgeMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingDocumentationData EntryPatient EngagementQuality ScoresAcceptance RatesAppointment ProcessingElectronic Systems NavigationPerformance Metrics AnalysisComplex Problem Solving

Soft Skills

EmpathyCompassionProfessionalismAttention to DetailPersistence

Industry Keywords

HealthcareTelephonic SalesFundraisingPatient ServiceInside Sales

About the role

Key responsibilities & impact

Conduct outbound calls to eligible patients and facilitate efficient scheduling of initial in-home appointments
Explain program services in detail to patients
Document call notes and scheduling details accurately in electronic systems
Expedite emergency clinical calls as needed
Process new appointments and changes to existing appointments
Document patient/family feedback and special needs to support excellent clinical care
Achieve and sustain department metrics, including Quality Scores, Acceptance Rates, Number of Patients Engaged, and alignment with HarmonyCare Core Values
Demonstrate compassion, attention to detail, professionalism, and continuous improvement
Explain services and needs clearly to patients and families
Complete ongoing training and coaching programs
Collaborate with corporate and market-based team members to ensure exceptional patient service
Perform other duties as assigned

Requirements

What you’ll need

High school diploma
Ability to multi-task while given competing priorities
Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
Ability to analyze problems and resolve issues in a rapid, direct and complete manner
Demonstrates short and long-term persistence in meeting objectives and personal development
Ability to adapt to new systems and changes as required and apply guidelines/procedures
Excellent communicator with an uplifting and personable manner with outstanding phone etiquette
Excellent written communication skills with success in providing notes, updates, and written communications via computer systems
Excellent data-entry skills and proven ability to navigate multiple computer screens
Bachelor’s degree (preferred)
1 year or more of experience and success in exceeding individual and team goals in an inside sales, telephonic sales, fundraising or similar position (preferred)
Working knowledge of the healthcare industry (preferred)
Ability to speak multiple languages fluently (preferred)

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training