Patient Health Coordinator

HarmonyCares

. Assist with care coordination efforts and needs for a caseload of paneled patients .

Posted 11/11/2026full-timePortage • Michigan • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination, patient advocacy, and effective communication within healthcare settings. Proficient in utilizing EMR systems and adhering to HIPAA regulations while managing patient interactions and care plans.

Highest-signal resume keywords

Care CoordinationPatient AdvocacyEMR Software ProficiencyInterpersonal CommunicationCritical Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Care CoordinationBasic Medical TerminologyPatient AssessmentProblem SolvingDocumentation in EHRReferral ProcessingPrior Authorization HandlingSocial Determinants of HealthQuality ImprovementCustomer Service

Soft Skills

Interpersonal CommunicationActive ListeningTime ManagementFlexibilitySelf-Direction

Tools & Technologies

EMR SoftwareCall Center TechnologyMicrosoft Office SuiteAthena (EHR)

Certifications & Qualifications

Active LPN/LVN LicenseCommunity Health Worker Certification

Industry Keywords

MedicareMedicaidHealthcare ExperiencePatient ExperienceHIPAA Compliance

About the role

Key responsibilities & impact

Assist with care coordination efforts and needs for a caseload of paneled patients
Collaborate with cross-functional teams to solve problems and achieve objectives
Act as liaison between providers and patients by coordinating in-market activities, relaying messages, processing referrals and faxes, and handling prior authorizations
Monitor and evaluate the effectiveness of interventions and treatments and recommend care-plan adjustments with the integrated care team
Advocate for patients during High-Risk Huddles and provide assessments and recommendations
Conduct outreach to patients discharged from hospitals or emergency rooms to collect information and close care gaps
Identify, document, and resolve problems, goals, and interventions in care plans
Communicate clinical information and instructions to patients, caregivers, facilities, and others on behalf of providers
Participate in collaborative care-team activities to achieve quality and patient-experience outcomes
Identify and ensure closure of Social Determinant of Health barriers
Proactively monitor patient care through outreach and scheduled checkpoints
Document calls and patient interactions promptly in the EHR according to clinical documentation guidelines and applicable regulations
Communicate compassionately and professionally with patients, families, care teams, and external entities
Identify, acknowledge, escalate, and address patient complaints, grievances, and concerns
Comply with HIPAA and applicable state and federal laws

Requirements

What you’ll need

High school diploma/GED
2+ years of care coordination or healthcare experience
Familiarity with Medicare, Medicare Advantage and Medicaid insurances and programs
Well-organized, detail-oriented, and able to multi-task in a demanding and constantly changing environment
Strong interpersonal communication skills and active listening skills
Flexibility in addressing changing community needs and program environment
Ability to think critically and make sound judgments
Strong time management skills
Strong commitment to patient advocacy
Self-directed with excellent problem-solving skills
Knowledge of basic medical terminology
Ability to work independently and as part of a team
Proficiency with EMR software/application, call center technology, and Microsoft Office Suite
Experience in a community work or healthcare environment
Knowledge of basic principles, practices and techniques in primary healthcare
Active LPN/LVN license in the state where patients are located, Foreign Nursing Grad, Foreign Medical Grad, or Community Health Worker certification (preferred)
Experience in Athena (EHR) (preferred)
2+ years of experience delivering exceptional customer service (preferred)
2+ years of experience in a position that involved critical thinking (preferred)
Adherence to all state and federal laws, including HIPAA

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Day Time Hours (no holidays/weekends)
Manageable rosters and visits per day compared to a traditional practice environment