Patient Health Coordinator

HarmonyCares

. Assist with care coordination efforts and needs for a caseload of paneled patients .

Posted 11/10/2026full-timeGrand Rapids • Michigan • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care coordination, patient advocacy, and effective communication within healthcare settings. Proficient in utilizing EMR software and managing patient interactions to ensure quality outcomes and adherence to regulations.

Highest-signal resume keywords

Care CoordinationPatient AdvocacyEMR Software ProficiencyInterpersonal Communication SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Medical TerminologyHealthcare ExperienceProblem-Solving SkillsTime ManagementMulti-Tasking

Soft Skills

Detail-OrientedFlexibilitySelf-DirectedActive ListeningCompassionate Communication

Tools & Technologies

Microsoft Office SuiteCall Center TechnologyAthena (EHR)

Certifications & Qualifications

Active LPN/LVN LicenseCommunity Health Worker Certification

Industry Keywords

MedicareMedicaidSocial Determinants of HealthPatient ExperienceHIPAA Compliance

About the role

Key responsibilities & impact

Assist with care coordination efforts and needs for a caseload of paneled patients
Collaborate with cross-functional teams to solve problems and achieve objectives
Act as liaison between providers and patients by coordinating in-market activities, relaying messages, processing referrals and faxes, and handling prior authorizations
Monitor and evaluate the effectiveness of interventions and treatments and collaborate with the integrated care team on care-plan adjustments
Advocate for patients during High-Risk Huddles and provide assessments and recommendations
Conduct outreach to patients discharged from hospitals or emergency rooms to collect information and close care gaps
Identify, document, and resolve problems, goals, and interventions in care plans
Communicate clinical information and instructions to patients, caregivers, facilities, and others on behalf of providers
Participate in the collaborative care team to achieve quality and patient-experience outcomes
Identify and ensure closure of Social Determinant of Health barriers
Proactively monitor patient care through outreach and scheduled checkpoints
Document phone calls and patient interactions promptly in the EHR according to clinical documentation guidelines and applicable laws
Maintain clear and compassionate communication with patients, families, care teams, and external entities
Identify, acknowledge, escalate, and address patient complaints, grievances, and concerns
Adhere to HIPAA and all state and federal laws

Requirements

What you’ll need

High school diploma/GED
2+ years of care coordination or healthcare experience
Familiarity with Medicare, Medicare Advantage and Medicaid insurances and programs
Must be well-organized, detail-oriented, and able to multi-task in a demanding and constantly changing environment
Strong interpersonal communication skills and ability to communicate easily with others, including active listening skills
Flexibility in addressing changing community needs and program environment
Ability to think critically and make sound judgments
Strong time management skills
Strong commitment to patient advocacy
Self-directed with excellent problem-solving skills
Knowledge of basic medical terminology
Ability to work independently and as part of a team
Proficiency with EMR software/application, call center technology, and Microsoft Office Suite
Experience in a community work or healthcare environment
Knowledge of basic principles, practices and techniques in primary healthcare
Active LPN/LVN license in the state where patients are located, Foreign Nursing Grad, Foreign Medical Grad, or Community Health Worker certification (preferred)
Experience in Athena (EHR) (preferred)
2+ years of experience delivering exceptional customer service (preferred)
2+ years of experience in a position that involved critical thinking (preferred)

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Day Time Hours (no holidays/weekends)
Manageable rosters and visits per day compared to a traditional practice environment