Pharmacy Technician, CPhT

HarmonyCares

. Serve as the first point of contact for callers with medication refill requests; resolve, redirect, or escalate calls per protocols .

Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 - $25 per hourWebsite

Core Competencies

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Core Competencies

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Demonstrates expertise in medication refill processes, EMR documentation, and adherence to pharmacy protocols while providing exceptional customer service. Proficient in communication with patients and healthcare teams, ensuring quality patient care and compliance with state and federal regulations.

Highest-signal resume keywords

Active Certified Pharmacy Technician (CPhT)3 Years’ Experience In A Pharmacy Technician RoleProficiency With Microsoft Office (Word, Excel)Experience With EMR Or Pharmacy SystemStrong Interpersonal, Analytical And Problem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication Refill ProcessesEMR DocumentationData EntryPharmacy Technician ProtocolsMathematics ProficiencyMedical Terminology

Soft Skills

Effective CommunicationEmpathetic Customer ServiceAbility To Work IndependentlyMulti-tasking

Certifications & Qualifications

Active Certified Pharmacy Technician (CPhT)Current And Unrestricted Pharmacy License

Industry Keywords

HIPAA ComplianceQuality Improvement ActivitiesPatient CareCall Center Experience

About the role

Key responsibilities & impact

Serve as the first point of contact for callers with medication refill requests; resolve, redirect, or escalate calls per protocols
Communicate with patients, family members, providers, pharmacists, staff, pharmacies, and external entities
Enter prescription renewal requests into the EMR and review records to identify discrepancies
Follow renewal protocols for medication quantities and refills
Identify and escalate medication issues outside established protocols
Optimize refill service workflows and processes
Maintain adherence to prescription renewal policies and procedures
Maintain accurate EMR documentation
Complete opening and closing shift duties as assigned
Provide exceptional, empathetic, professional customer service
Perform data entry, including updating patient information, pharmacies, and medication lists
Provide backup coverage to Patient Advocates as needed
Adhere to state and federal laws, including HIPAA
Address and escalate patient complaints, grievances, and concerns
Collaborate with care team members to promote quality patient care and outcomes
Participate in assigned quality improvement activities

Requirements

What you’ll need

Active Certified Pharmacy Technician (CPhT)
Current and unrestricted pharmacy license or required training/certification per state guidelines
3 years’ experience in a pharmacy technician role
Ability to communicate effectively with patients and their family members, and facility staff
Excellent written and verbal communication skills and demonstrated ability to develop effective lines of communication with all levels of staff
Adept at reading, writing, mathematics, and multi-tasking; able to work well within stressful environment
Ability to work independently with minimal supervision
Strong interpersonal, analytical and problem solving skills
Proficiency with Microsoft Office (Word, Excel) preferred
Experience working with pharmacy technician protocols preferred
1 or more years working in a call center preferred
Experience with EMR or pharmacy system preferred
Medical Terminology preferred

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training