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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management and customer success within enterprise SaaS environments, focusing on product adoption, retention, and expansion. Proficient in leveraging data analytics to drive engagement strategies and influence stakeholder decisions.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementData AnalyticsStakeholder EngagementEnterprise SaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product AdoptionCustomer Health Data AnalysisBusiness KPIsOnboarding and ImplementationStrategic Planning
Soft Skills
Excellent CommunicationExecutive PresenceInfluencing SkillsCollaboration
Industry Keywords
Enterprise ClientsAPAC RegionLegal IndustryAI/LLM ProductsProfessional Services
About the role
Key responsibilities & impact- Own strategic account management for a portfolio of enterprise clients across Singapore and the broader APAC region
- Drive product adoption, retention, and expansion
- Lead onboarding and implementation for new enterprise deployments from scoping through go-live
- Build and execute success plans using product usage data, customer health scores, and business objectives
- Proactively mitigate churn risk and identify growth opportunities
- Serve as a trusted advisor on Harvey’s AI capabilities
- Conduct training sessions, executive business reviews, and strategic workshops tailored to legal workflows
- Collaborate with Sales, Product, and Legal Engineering
- Champion customer feedback and influence roadmap priorities
- Develop scalable playbooks and processes for the APAC customer success motion
Requirements
What you’ll need- 5+ years of experience in customer success, account management, or strategic consulting within enterprise SaaS or technology environments
- Demonstrated ability to manage complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership
- Strong analytical skills with experience using customer health data, product usage metrics, and business KPIs to drive engagement strategy
- Excellent communication and executive presence, with the ability to influence stakeholders across technical and non-technical audiences
- Experience with legal industry clients, professional services, or AI/LLM products is highly preferred
- Based in or willing to relocate to Singapore
- Ability to travel within the APAC region as needed
- Legal authorization to work in Singapore required by the application form
Benefits
Comp & perks- Opportunity for personal, professional, and financial growth
- Hybrid work model with work from the office 3 days per week
- Reasonable accommodations for applicants with disabilities