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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic customer success and account management within Enterprise SaaS and legal sectors, with a strong focus on change management and stakeholder engagement. Proven ability to drive customer adoption of technology solutions and enhance overall account health.
Highest-signal resume keywords
Strategic Customer SuccessAccount ManagementChange ManagementStakeholder EngagementEnterprise SaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationStrategic PlanningResults-Driven MindsetCollaborative Team Mentality
Industry Keywords
Enterprise SaaSLegal SectorBig LawManagement ConsultingCustomer ExperienceAI SolutionsAccount Health MonitoringCustomer RetentionExecutive EngagementProduct Improvement
About the role
Key responsibilities & impact- Serve as the primary contact for enterprise customers using a prescriptive and consultative approach
- Act as a trusted advisor and thought partner to deliver a superior customer experience
- Lead integration of Harvey into customers’ daily workflows, ensuring seamless adoption and optimal use of AI solutions
- Monitor overall account health, address risks early, and drive long-term customer success and retention
- Meet with end users and collaborate with Legal Product Specialists to enable daily adoption
- Direct stakeholder engagement and facilitate executive engagement
- Transform customers into Harvey champions within their organizations
- Relay customer insights to internal teams and collaborate with Product on continuous product and service improvement
- Travel up to 25% of the time
Requirements
What you’ll need- Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house) or top tier management consulting firms
- History and comfort conducting change management and wide-scale adoption for large technology projects
- Excellent communication and strategic planning skills
- Capability of influencing stakeholders at every level, including the executive level
- Results-driven mindset and ability to ruthlessly prioritize competing tasks and demanding customers
- Collaborative and proactive team-first mentality
- Ability to work from the Paris office 3 days per week as part of Harvey’s hybrid work model
- Legally authorized to work in the country where the role is located
- Must indicate whether employment visa sponsorship is required
Benefits
Comp & perks- A chance to be at the forefront of AI technology and innovation, directly impacting how customers' businesses operate and thrive
- Opportunity to contribute to the growth and direction of the Customer Success program, building best-in-class playbooks and processes
- Collaborative work environment that promotes growth, learning, and development