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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management and customer success within enterprise SaaS environments, focusing on product adoption, retention, and growth. Proficient in leveraging data analytics to drive engagement strategies and influence stakeholders across various levels.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementData AnalyticsStakeholder EngagementEnterprise SaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Usage MetricsCustomer Health DataBusiness KPIsOnboarding and ImplementationStrategic Planning
Soft Skills
Excellent CommunicationExecutive PresenceInfluencing Skills
Industry Keywords
Enterprise AccountsAPAC RegionLegal IndustryAI/LLM ProductsProfessional Services
About the role
Key responsibilities & impact- Own strategic account management for enterprise clients across Singapore and the broader APAC region
- Drive product adoption, retention, and expansion across a portfolio of high-value enterprise accounts
- Lead onboarding and implementation for new enterprise deployments from scoping through go-live
- Build and execute success plans using product usage data, customer health scores, and business objectives
- Proactively mitigate churn risk and identify growth opportunities
- Advise customers on Harvey’s AI capabilities through training sessions, executive business reviews, and strategic workshops
- Collaborate with Sales, Product, and Legal Engineering to champion feedback and influence roadmap priorities
- Develop scalable playbooks and processes for the APAC customer success function
Requirements
What you’ll need- 5+ years of experience in customer success, account management, or strategic consulting within enterprise SaaS or technology environments
- Demonstrated ability to manage complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership
- Strong analytical skills with experience using customer health data, product usage metrics, and business KPIs to drive engagement strategy
- Excellent communication and executive presence, with the ability to influence technical and non-technical stakeholders
- Experience with legal industry clients, professional services, or AI/LLM products is highly preferred
- Based in or willing to relocate to Singapore
- Ability to travel within the APAC region as needed
- Must be authorized to work in India
- Visa sponsorship is not available
Benefits
Comp & perks- Hybrid in-office model with office attendance three days a week
- Opportunity for personal, professional, and financial growth
- Opportunity to work alongside a mission-driven team on frontier AI
- Exposure to legal and professional services organizations and enterprise AI technology