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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and strategic planning within the tech or SaaS industry, focusing on value realization and integration of AI into legal workflows. Proven ability to drive customer metrics, manage projects, and influence stakeholders effectively.
Highest-signal resume keywords
Customer Relationship ManagementStrategic PlanningRevenue GrowthStakeholder InfluenceCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer-Facing Project ManagementData-Backed Best PracticesAI IntegrationRevenue Target OwnershipAdoption Rate Analysis
Soft Skills
AdaptabilityProactive Self-ManagementStrong Point of ViewRelationship BuildingExecutive Engagement
Tools & Technologies
Harvey AI PlatformSaaS Platforms
Industry Keywords
Legal ServicesProfessional ServicesValue RealizationCustomer MetricsRenewal and Expansion
About the role
Key responsibilities & impact- Own value realization for customers using Harvey’s enterprise AI platform for legal and professional services
- Guide customers through integrating AI into lawyers’ and professionals’ daily workflows
- Identify use cases for Harvey and transform legal-work practices
- Integrate Harvey into customer business processes and workflows
- Build lasting customer relationships and act as a trusted expert and guide
- Partner with Account Executives to renew and expand strategic partnerships
- Onboard customers and guide administrators using data-backed best practices
- Train and enable end users, positioning Harvey as essential to strategic legal work
- Navigate complex organizations, foster champions, engage executive buyers, and build advocates
- Align on adoption rates, measurable value, positive AI experiences, and ROI
- Collaborate on renewal readiness and drive expansions based on customer needs
- Represent customer needs internally and relay insights to Product and Engineering
- Travel occasionally to customer office locations and company offices
Requirements
What you’ll need- 3-4+ years in customer-owning roles at tech or SaaS platforms
- Ability to adapt seamlessly in the face of high-speed change and growth
- Strategic planning and revenue-based prioritization
- Experience managing a high volume of customer-facing projects and timelines
- Experience running in-person meetings with executives
- Ability to map an organization and influence stakeholders
- Experience driving key customer metrics and outcomes
- Experience owning a revenue, expansion, and renewal target
- Strong point of view and proactive self-management
- Experience working cross-functionally with Product and Sales teams
Benefits
Comp & perks- Opportunity for personal, professional, and financial growth
- Hybrid work model with work from the Paris office 3 days per week
- Equal opportunity employment
- Reasonable accommodations for applicants with disabilities