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Harvey

Enterprise Customer Success Manager

Harvey

. Lead integration of Harvey into client workflows for seamless adoption and optimal use of AI solutions .

Posted 10/5/2026full-timeDallas • Texas • United StatesMid-LevelSenior💰 $160,000 - $185,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading the integration of AI solutions into client workflows, focusing on user adoption and customer satisfaction. Possesses strong communication and strategic planning skills to influence stakeholders and drive project success.

Highest-signal resume keywords
Enterprise SaaS ExperienceLarge-Scale Technology Project ManagementStakeholder InfluenceCustomer Experience EnhancementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Excellent CommunicationStrategic PlanningCollaborative TeamworkProactive Problem SolvingPrioritization Skills
Industry Keywords
Legal TechnologyManagement ConsultingClient EngagementKPI AnalysisUser Adoption Strategies

About the role

Key responsibilities & impact
  • Lead integration of Harvey into client workflows for seamless adoption and optimal use of AI solutions
  • Evangelize the power of LLMs and enable end users to adopt Harvey daily
  • Serve as primary client contact using a prescriptive and consultative approach
  • Act as a thought partner to deliver a superior customer experience
  • Leverage adoption rates, utilization metrics, and KPIs to drive client satisfaction and ROI strategies
  • Encourage user and stakeholder engagement and develop Harvey advocates
  • Monitor customer health using analytics and feedback to support renewals and expansion opportunities
  • Relay client insights to internal teams for continuous product and service improvement
  • Travel to customer office locations and company offices as required

Requirements

What you’ll need
  • Background in Enterprise SaaS, legal (big law), or top-tier management consulting firms
  • Direct experience managing large-scale technology projects
  • Excellent communication and strategic planning skills
  • Ability to influence stakeholders at various levels
  • Ability to ruthlessly prioritize competing tasks and demanding customers
  • Committed, collaborative, and proactive team-first mentality
  • Legally authorized to work in the United States for any employer
  • Able and willing to work from the office three days a week
  • Able and willing to commute to the Dallas office three times per week

Benefits

Comp & perks
  • Equity plan
  • Comprehensive health, dental and vision coverage
  • Retirement benefits with 401(k) match up to 4%
  • Flexible PTO
  • Collaborative work environment promoting growth, learning, and development
  • Opportunity to contribute to the growth and direction of the Customer Success program
  • Uncapped commission