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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading the integration of AI solutions within client workflows, focusing on user adoption, customer satisfaction, and strategic planning. Proven ability to manage large-scale technology projects and influence stakeholders effectively.
Highest-signal resume keywords
Enterprise SaaS ExperienceLarge-Scale Technology Project ManagementExcellent Communication SkillsStakeholder InfluenceStrategic Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Collaborative Team MentalityProactive ApproachAbility to Prioritize Competing Tasks
Industry Keywords
Legal IndustryBig LawManagement ConsultingClient EngagementCustomer Health MonitoringKPI AnalysisUser Adoption StrategiesCustomer ExperienceRenewal OpportunitiesAnalytics
About the role
Key responsibilities & impact- Lead integration of Harvey into client workflows for seamless adoption and optimal use of AI solutions
- Train and enable end users to adopt Harvey on a daily basis
- Serve as the primary client contact using a prescriptive and consultative approach
- Act as a thought partner to deliver a superior customer experience
- Leverage adoption rates, utilization metrics, and other KPIs to drive client satisfaction and ROI strategies
- Encourage user and stakeholder engagement and develop Harvey advocates within client organizations
- Monitor customer health using analytics and feedback
- Ensure customer readiness for renewal and expansion opportunities
- Relay client insights to internal teams to improve products and services
- Travel to customer and company offices as required
Requirements
What you’ll need- Background in Enterprise SaaS, legal (big law), or top-tier management consulting firms
- Direct experience managing large-scale technology projects
- Excellent communication and strategic planning skills
- Ability to influence stakeholders at various levels
- Ability to ruthlessly prioritize competing tasks and demanding customers
- Committed, collaborative, and proactive team-first mentality
- Legally authorized to work in Canada for any employer
- Able and willing to work from the Toronto office three days per week
- Willing and able to commute to the Toronto office three times per week
Benefits
Comp & perks- Opportunity to work at the forefront of AI technology and innovation
- Opportunity to contribute to the growth and direction of the Customer Success program
- Collaborative work environment promoting growth, learning, and development
- Travel opportunities, including visits to customer office locations and company offices