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Harvey

Enterprise Customer Success Manager

Harvey

. Lead integration of Harvey into client workflows for seamless adoption and optimal use of AI solutions .

Posted 11/2/2026full-timeDallas • Texas • United StatesMid-LevelSenior💰 $180,000 - $200,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading the integration of AI solutions within client workflows, focusing on user adoption and customer satisfaction. Proficient in managing large-scale technology projects and leveraging analytics to drive engagement and renewal opportunities.

Highest-signal resume keywords
Enterprise SaaS ExperienceLarge-Scale Technology Project ManagementExcellent Communication SkillsStakeholder InfluenceCustomer Success Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Strategic PlanningCollaborative TeamworkProactive Problem SolvingPrioritization of Competing Tasks
Industry Keywords
Legal IndustryBig LawManagement ConsultingCustomer Success PlaybooksAnalytics and Feedback Monitoring

About the role

Key responsibilities & impact
  • Lead integration of Harvey into client workflows for seamless adoption and optimal use of AI solutions
  • Train and enable end users to adopt Harvey on a daily basis
  • Serve as the primary client contact using a prescriptive and consultative approach
  • Act as a thought partner to deliver a superior customer experience
  • Leverage adoption rates, utilization metrics, and KPIs to drive client satisfaction and ROI
  • Encourage user and stakeholder engagement and develop Harvey advocates
  • Monitor customer health using analytics and feedback
  • Ensure readiness for renewal and expansion opportunities
  • Relay client insights to internal teams to improve products and services
  • Help build best-in-class Customer Success playbooks and processes

Requirements

What you’ll need
  • Background in Enterprise SaaS, legal (big law), or top-tier management consulting firms
  • Direct experience managing large-scale technology projects
  • Excellent communication and strategic planning skills
  • Ability to influence stakeholders at various levels
  • Ability to prioritize competing tasks and demanding customers
  • Committed, collaborative, and proactive team-first mentality
  • Legally authorized to work in the United States for any employer
  • Able to work from the Dallas office three days per week and commute to it
  • OTE compensation structure of 80/20

Benefits

Comp & perks
  • Equity plan
  • Comprehensive health, dental and vision coverage
  • Retirement benefits with 401(k) match up to 4%
  • Flexible PTO
  • Collaborative work environment promoting growth, learning, and development
  • Opportunity to contribute to the growth and direction of the Customer Success program
  • Opportunity to work at the forefront of AI technology and innovation