Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Harvey

Enterprise Customer Success Manager

Harvey

. Lead integration of Harvey into client workflows for seamless adoption and optimal use of AI solutions .

Posted 11/2/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $160,000 - $185,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client adoption of AI solutions, particularly in Enterprise SaaS environments, while leveraging strong communication and strategic planning skills to influence stakeholders and drive customer satisfaction.

Highest-signal resume keywords
Enterprise SaaS ExperienceLarge-Scale Technology Project ManagementStakeholder InfluenceCustomer Success Strategy DevelopmentAnalytics and Feedback Monitoring

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent CommunicationStrategic PlanningCollaborative Team MentalityProactive Problem SolvingTask Prioritization
Industry Keywords
Legal IndustryBig LawManagement ConsultingClient EngagementKPI Management

About the role

Key responsibilities & impact
  • Lead integration of Harvey into client workflows for seamless adoption and optimal use of AI solutions
  • Evangelize LLMs and enable end users to adopt Harvey on a daily basis
  • Serve as the primary client contact and trusted thought partner
  • Manage adoption rates, utilization metrics, and other KPIs to drive client satisfaction and ROI
  • Encourage user and stakeholder engagement and develop internal Harvey advocates
  • Monitor customer health using analytics and feedback to support renewals and expansions
  • Relay client insights to internal teams for continuous product and service improvement
  • Help build best-in-class Customer Success playbooks and processes

Requirements

What you’ll need
  • Background in Enterprise SaaS, legal (big law), or top-tier management consulting firms
  • Direct experience managing large-scale technology projects
  • Excellent communication and strategic planning skills
  • Ability to influence stakeholders at various levels
  • Ability to prioritize competing tasks and demanding customers
  • Committed, collaborative, and proactive team-first mentality
  • Legally authorized to work in the United States
  • Willing and able to work from the Chicago office three days per week
  • Willing and able to commute to the Chicago office three times per week

Benefits

Comp & perks
  • Equity plan
  • Comprehensive health coverage
  • Dental coverage
  • Vision coverage
  • Retirement benefits with 401(k) match up to 4%
  • Flexible PTO
  • Collaborative work environment promoting growth, learning, and development
  • Opportunity to contribute to the growth and direction of the Customer Success program