GTM Systems Administrator

Harvey

. Work across GTM Systems projects focused on top-of-funnel growth, support, and customer success tooling .

Posted 11/4/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong proficiency in Salesforce and Zendesk administration, with the ability to design and optimize lead sourcing and enrichment systems. Capable of building AI-driven workflows and integrations across GTM and Customer Success tools while maintaining data quality and compliance.

Highest-signal resume keywords

Salesforce ConfigurationZendesk AdministrationLead Sourcing and EnrichmentAI Workflow AutomationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceZendeskClaySQLPythonJavaScriptData ModelingLead RoutingAPI IntegrationData Quality Management

Soft Skills

Highly OrganizedDocumentation-OrientedCross-Functional Communication

Tools & Technologies

GTM SystemsCustomer Success PlatformsMarketing Automation PlatformsZoomInfoCognismApolloClearbitMarketoHubSpotIPaaS Tools

Certifications & Qualifications

Zendesk Certification

Industry Keywords

RevOpsGrowth OpsSupport OpsHigh-Growth EnvironmentsData Governance

Tech Stack

Tools & technologies

ApolloJavaScriptPythonSQL

About the role

Key responsibilities & impact

Work across GTM Systems projects focused on top-of-funnel growth, support, and customer success tooling
Design and improve lead sourcing, enrichment, scoring, and routing systems
Build enrichment workflows in Clay and across data providers to power inbound and outbound pipeline
Configure and optimize Zendesk, including ticket routing, triggers, automations, macros, SLA policies, and agent workspace
Support adjacent Customer Success platforms such as Catalyst
Contribute to Salesforce configuration, including lead routing, scoring, lifecycle stages, Flows, validation rules, custom objects, and cross-platform data flows
Build and maintain AI agents, automations, and workflows such as AI triage, copilots, agent-based enrichment, and LLM-powered data quality checks
Integrate GTM and Customer Success tools with CRM, product data, internal tools, and communication platforms
Build reporting and dashboards for pipeline conversion, support performance, and customer health
Maintain data quality and compliance through deduplication, normalization, enrichment governance, and consent/opt-out handling
Document system architecture, workflows, and processes
Report to the Head of GTM Systems and partner with Sales, Marketing, Support, and Customer Success

Requirements

What you’ll need

4-8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles
Strong proficiency in Salesforce, including data modeling, Flows, lead routing, account hierarchy, and reporting
Hands-on experience administering Zendesk, including routing, automations, triggers, and SLA policies, or deep expertise in one platform with proven ability to ramp quickly on the other
Hands-on experience with Clay and at least one major enrichment/data provider such as ZoomInfo, Cognism, Apollo, or Clearbit
Experience with marketing automation platforms such as Marketo, HubSpot, or similar
Demonstrated AI fluency using tools such as Claude, ChatGPT, Clay AI, or Zendesk AI to build workflows, automate admin tasks, draft configurations, and troubleshoot
Ability to design and debug end-to-end data flows across tools
Ability to work cross-functionally with Sales, Marketing, Support, Customer Success, and Operations
Highly organized and documentation-oriented, with a focus on scalable, maintainable systems
Experience with Customer Success platforms or Zendesk certifications is a bonus
Experience building integrations using APIs, webhooks, or iPaaS tools, or integrating GTM systems with data warehouses is a bonus
Experience building or deploying AI agents in production is a bonus
Working knowledge of SQL and/or scripting with Python or JavaScript is a bonus
Background in high-growth or early-stage environments is a bonus
Ability to work from the London office 3 days per week
Legal authorization to work in the country where the role is located

Benefits

Comp & perks

Opportunity for personal, professional, and financial growth
Hybrid work model with expected office attendance 3 days per week
Reasonable accommodations for applicants with disabilities