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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in legal processes and customer engagement, with a strong ability to build relationships and deliver tailored training and support. Proficient in translating legal needs into actionable insights for product development and maximizing customer value through effective onboarding and enablement.
Highest-signal resume keywords
JD Or Equivalent Legal Qualification3+ Years Practicing LawExecutive Engagement SkillsOutstanding Presentation SkillsStrong Understanding Of Legal Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Relationship BuildingCuriosity About AISales Or Customer-Facing Experience
Industry Keywords
Legal PracticeCustomer SuccessOnboarding SessionsTraining WorkshopsClient Matters ManagementHybrid Work ModelLaw Firm Business Development
About the role
Key responsibilities & impact- Build trusted relationships with law firm and in-house legal teams
- Understand customer workflows and provide tailored guidance on incorporating Harvey’s AI into daily practice
- Design and lead onboarding sessions, training workshops, and ongoing enablement programs
- Drive platform adoption and maximize customer value
- Partner with Customer Success Managers and Account Executives on post-sales strategy
- Identify expansion opportunities and support renewal efforts
- Surface adoption obstacles and develop strategies to overcome them
- Translate legal practice needs into actionable feedback for product and engineering teams
- Monitor usage trends and identify at-risk accounts or untapped opportunities
- Re-engage users and showcase new or underutilized capabilities
- Create customer-facing training materials, use case guides, and FAQ resources
- Deliver domain-specific guidance supporting Harvey’s credibility and brand
- Travel occasionally to customer office locations and company offices
Requirements
What you’ll need- JD or equivalent legal qualification
- At least 3 years of experience practicing law within a top in-house team
- Executive engagement skills and presence
- Ability to establish strong relationships with key decision makers and build credibility at all levels
- Outstanding presentation skills for legal and executive audiences, including impromptu whiteboarding, presentations, and demos
- Strong understanding of legal processes and challenges faced by legal professionals
- Curiosity about AI’s potential to transform the legal industry
- Sales or customer-facing experience, law firm business development and/or secondment experience is a plus
- Experience directly managing law firm client matters and client relationships is a plus
- Ability to work in a hybrid model, in the office three days a week
- Legal authorization to work in the country where the role is located
Benefits
Comp & perks- Opportunity for personal, professional, and financial growth
- Hybrid work model with office attendance three days a week
- Reasonable accommodations for applicants with disabilities
- Equal opportunity employment