Manager, Learning & Certification Architecture

Harvey

. Define the learning and certification strategy across Harvey Academy, the Help Center and in-product education .

Posted 10/23/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $140,000 - $216,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in learning experience design and instructional design for technical products, with a strong focus on building leveled, persona-based curricula and certification programs. Proficient in content production across various formats and skilled in using learning data to drive decisions and measure outcomes.

Highest-signal resume keywords

Learning Experience DesignCurriculum DevelopmentCertification Program ManagementContent ProductionLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignCompetency ModelsAssessmentsPass StandardsLong-Form WritingVideo ProductionAudio ProductionWorkflow DesignLearning Data AnalysisTeaching Professionals

Tools & Technologies

CMSSanityLMSSkilljarAI Tools

Industry Keywords

CLE AccreditationLearning StrategyIn-Product EducationLocalizationPublishing Workflows

About the role

Key responsibilities & impact

Define the learning and certification strategy across Harvey Academy, the Help Center and in-product education
Build a leveled, persona-based curriculum for associates, partners, knowledge managers, in-house counsel and administrators
Define certification competencies, exam design, pass standards, recertification, and credential issuance and verification
Diagnose learning needs and select appropriate formats, including Help Center articles, in-product walkthroughs, videos, courses and exams
Produce content in writing, video and audio
Design agentic production workflows, instructional standards, review gates and publishing rubrics
Own publishing, maintenance and localization across learning surfaces
Work with Engineering and Localization to ensure product releases reach affected assets
Guide learning experience designers and a certification developer
Collaborate with Product, Product Marketing, Customer Success, Support and Legal Engineering on release readiness and learning success metrics

Requirements

What you’ll need

5+ years in learning experience design, instructional design or learning architecture for a technical product
2+ years of leadership experience
Track record of building a leveled, persona-based curriculum or certification program from scratch
Experience with competency models, assessments and pass standards
Hands-on production skill in at least two of: long-form writing, video or audio
Fluency with AI tools in your own work
Experience designing workflows where models draft and people review
Experience running a CMS, e.g. Sanity
Experience running an LMS, e.g. Skilljar
Experience using learning data to set priorities and measure results
Experience teaching lawyers or other professionals, or familiarity with CLE accreditation, is a plus

Benefits

Comp & perks

Equity plan
Comprehensive health, dental and vision coverage
Retirement benefits with 401(k) match up to 4%
Flexible PTO
Opportunity for personal, professional, and financial growth
Reasonable accommodations for applicants with disabilities