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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client engagement and adoption of AI solutions within legal firms, utilizing strong communication and strategic planning skills to drive satisfaction and ROI. Proficient in managing client relationships and leveraging analytics for continuous improvement.
Highest-signal resume keywords
Client Relationship ManagementAI Solutions AdoptionStrategic PlanningStakeholder EngagementProfessional Proficiency in Portuguese
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Case ManagementMetrics AnalysisDocumentation CreationWorkflow IntegrationSaaS Experience
Soft Skills
Excellent CommunicationInfluencing StakeholdersPrioritization Skills
Tools & Technologies
SalesforceCatalyst
Industry Keywords
Legal FirmAI SolutionsCustomer Health MonitoringUser EngagementRenewals and Expansions
About the role
Key responsibilities & impact- Guide clients through their journey with Harvey and help define the future of work at law firms and in-house teams
- Lead integration of Harvey into client workflows to ensure adoption and optimal use of AI solutions
- Evangelize LLMs and enable end users to adopt Harvey daily
- Serve as primary contact for 40+ mid-market clients using a prescriptive and consultative approach
- Create documentation, playbooks, self-help materials, email cadences, and automation
- Use adoption rates, benchmarks, and other metrics to drive client satisfaction and ROI strategies
- Encourage user and stakeholder engagement and develop Harvey advocates
- Monitor customer health using analytics and feedback to support renewals and expansions
- Relay client insights to internal teams for continuous product and service improvement
Requirements
What you’ll need- Professional working proficiency in Portuguese
- Spanish preferred
- Experience in a legal firm or SaaS organization
- Direct experience managing a high volume of client cases and/or customers
- Excellent communication and strategic planning skills
- Ability to influence stakeholders at various levels
- Ability to prioritize competing tasks and demanding customers
- Salesforce and Catalyst experience preferred but not required
- Must be based in the listed office location or willing to relocate and work in person 3 days per week
Benefits
Comp & perks- Equity plan eligibility
- Comprehensive health coverage
- Dental coverage
- Vision coverage
- Retirement benefits with 401(k) match up to 4%
- Flexible PTO
- Collaborative work environment that promotes growth, learning, and development
- Opportunity to contribute to Customer Success program growth and build best-in-class playbooks and processes
- Opportunity to work at the forefront of AI technology and innovation