Senior Customer Marketing Manager, EMEA

Harvey

. Elevate EMEA customers' voices by identifying standout customer work, earning customer trust, and producing written, video and spoken customer stories .

Posted 10/22/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer marketing and advocacy, with a strong focus on producing compelling content and building customer communities. Proven ability to manage multiple projects and stakeholders while leveraging data to measure engagement and impact.

Highest-signal resume keywords

Customer Marketing ExperienceContent Production End To EndRelationship-Building SkillsEvent ManagementOperational Rigor

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content MarketingStorytellingCommunity BuildingCustomer AdvocacyData MeasurementWorkflow CreationVideo ProductionInterviewing SkillsLocalisationB2B Marketing

Soft Skills

JudgementTrust BuildingOrganisational SkillsAutonomyCollaboration

Tools & Technologies

AI Tools

Industry Keywords

B2B SaaSProfessional ServicesLegal MarketingFinancial Services MarketingConsulting MarketingHigh-Touch Audiences

About the role

Key responsibilities & impact

Elevate EMEA customers' voices by identifying standout customer work, earning customer trust, and producing written, video and spoken customer stories
Build customer communities, programmes and moments including power user groups, customer roundtables, awards, recognition moments and customer-led content
Localise global customer marketing programmes, playbooks and frameworks for EMEA markets, customers and culture
Build the EMEA customer story pipeline across customer-facing teams and secure participation and approvals
Own written stories, video stories, quotes and references end to end
Package stories for relevant channels and priority EMEA markets, and enable Sales to use them
Develop and maintain an EMEA customer advocate roster for references, speakers, panellists and peer connections
Design and run EMEA community programmes with clear goals and structured follow-up
Create repeatable workflows for story production, approvals, reference tracking and community operations
Measure stories produced, proof usage, reference activity, community engagement and contribution to pipeline, renewals and expansion
Collaborate with the EMEA Marketing team, global Customer Engagement team, Customer Success and Sales

Requirements

What you’ll need

4-7 years of experience in customer marketing, customer advocacy, content marketing or community, ideally in B2B SaaS, technology or professional services
Proven experience producing content end to end
Excellent writing and interviewing skills
Judgement to find the real story and credibility to earn trust with senior legal and business leaders
Experience building or running events, customer communities and advocacy programmes
Strong relationship-building skills with customers, Sales and Customer Success
Highly organised and operationally rigorous, with ability to manage multiple stories, programmes and stakeholders simultaneously
Comfortable working autonomously and building from scratch in a fast-moving environment
Familiarity with using AI to scale work
Experience marketing to legal, financial services, consulting, enterprise or other high-touch professional audiences is a plus
Additional European languages are a plus

Benefits

Comp & perks

Opportunity to help build a generational company at a true inflection point
Opportunity for personal, professional, and financial growth
Equal opportunity employer
Reasonable accommodations for applicants with disabilities