Social Content and Community Manager

Harvey

. Write scroll-stopping copy for Harvey's owned channels, including LinkedIn, Instagram, X, and emerging platforms .

Posted 9/30/2026full-timeUnited StatesMid-LevelSenior💰 $89,400 - $123,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in social content creation and community management, with a strong focus on short-form writing, brand voice consistency, and engagement analytics. Capable of managing online communities, responding to customer interactions, and optimizing content based on performance metrics.

Highest-signal resume keywords

Social Content CreationCommunity ManagementShort-Form WritingSocial Media AnalyticsCrisis Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CopywritingEditorial JudgmentContent Performance AnalysisModeration WorkflowsEscalation Procedures

Soft Skills

Strong OrganizationFollow-ThroughSound JudgmentReal-Time Decision Making

Tools & Technologies

Sprout SocialHootsuiteBrandwatch

Industry Keywords

Online CommunitiesInternet CultureB2B SpacesLegal TechAI Communication

About the role

Key responsibilities & impact

Write scroll-stopping copy for Harvey's owned channels, including LinkedIn, Instagram, X, and emerging platforms
Write copy for employee and advocacy channels to amplify company moments
Turn launches and announcements into channel-native posts, threads, and replies
Work with the Social Manager to plan, draft, and deliver social creative and campaign content
Maintain a content calendar balancing planned campaigns and real-time posts
Monitor and respond to DMs, comments, and mentions across Harvey's channels
Build response guidelines, tone standards, and saved replies
Establish triage and escalation paths for support, sales, press, partnership, sensitive, and legal matters
Moderate social communities and comment sections, handling spam, trolling, and negative sentiment
Participate in relevant legal, legal tech, and AI conversations
Grow networks of customers, advocates, and creators and highlight approved user-generated content
Run social listening for brand mentions, sentiment, competitor activity, and trends
Support brand-safety response plans during sensitive or fast-moving moments
Track and report content performance and community health metrics
Use performance and engagement data to optimize content and responses
Share community themes, questions, feedback, and pain points with Marketing, Product, Comms, and Customer Success

Requirements

What you’ll need

3+ years in social content, community management, or a similar role
Exceptional short-form writing and editorial judgment
Portfolio of content and community engagement that earned attention
Hands-on experience managing a brand's social inbox and online communities, including moderation, escalation, and response workflows
Knowledge of internet culture, online communities, and content performance
Ability to write as the brand and for employees while maintaining a consistent point of view
Experience handling DMs, comments, mentions, and difficult or sensitive exchanges
Sound judgment regarding confidentiality, customer privacy, and escalation
Ability to move quickly on real-time moments while maintaining quality and brand safety
Strong organization and follow-through when managing high volumes of conversations and requests
Experience with social management, scheduling, and listening tools such as Sprout Social, Hootsuite, or Brandwatch
Ability to use analytics and engagement data
Experience collaborating across Marketing, Comms, Customer Success, Sales, and Legal
Experience in legal tech, enterprise SaaS, or similar B2B spaces is nice to have
Background in copywriting, journalism, or editorial is nice to have
Experience building or managing professional, advocacy, creator, or ambassador communities is nice to have
Experience supporting crisis or issues management on social is nice to have
Interest in AI and responsible communication is nice to have

Benefits

Comp & perks

Equity plan
Comprehensive health, dental and vision coverage
Retirement benefits with 401(k) match up to 4%
Flexible PTO
Reasonable accommodations for applicants with disabilities