Claim Technician

. Establish new claims and claim exposures in the company's claim management system .

Posted 10/15/2026full-timeHastings • Michigan • United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Establish new claims and claim exposures in the company's claim management system
Respond to telephone inquiries from policyholders, independent agents, service providers, and other callers
Process, organize, and index incoming mail, emails, faxes, and other claim-related documentation
Maintain accurate electronic claim records and documentation
Provide administrative and operational support to claim adjusters and other Claims Division members
Prioritize daily assignments and manage competing responsibilities
Collaborate with team members to support claim processing activities during periods of increased claim volume
Participate in ongoing training and professional development

What you’ll need

High school diploma or GED required
Ability to type a minimum of 50 words per minute with at least 90% accuracy
Excellent verbal and written communication skills, including professional telephone etiquette and a customer-focused approach
Strong attention to detail and accuracy when entering, reviewing, and organizing information
Demonstrated ability to work effectively in a fast-paced, high-volume environment while managing multiple priorities
Strong organizational and time management skills, with the ability to complete assignments efficiently and with minimal supervision
Ability to work collaboratively with colleagues and contribute to a positive, team-oriented environment
Basic proficiency with Microsoft Office applications and general computer systems
Ability to learn and navigate new software applications and administrative processes
Ability to reliably commute to the Hastings headquarters for scheduled onsite work

Comp & perks