Property Claim Representative

Hastings Insurance Company

. Manage an assigned caseload of property claims from initial investigation through resolution .

Posted 10/14/2026full-timeRemote • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in property claims management, including investigation, evaluation, and resolution of property losses, while maintaining compliance with regulations and company policies. Strong negotiation, communication, and organizational skills are essential for effective collaboration and customer service.

Highest-signal resume keywords

Property Claims HandlingClaim Investigation PracticesDamage AssessmentNegotiation SkillsMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Property Claims ManagementInvestigationEvaluationDamage AssessmentClaim Settlement Procedures

Soft Skills

Communication SkillsCritical ThinkingProblem-SolvingTime ManagementConflict Resolution

Tools & Technologies

Claim Management SystemsMicrosoft Office Applications

Certifications & Qualifications

State Adjuster Licenses

Industry Keywords

Property Insurance CoverageClaim Handling ProceduresSubrogationFraud DetectionCustomer Service

About the role

Key responsibilities & impact

Manage an assigned caseload of property claims from initial investigation through resolution
Investigate and evaluate property losses, determine applicable coverage, assess damages, and negotiate claim settlements
Communicate with policyholders, claimants, agents, and other involved parties
Establish and maintain accurate claim reserves and document claim activities
Identify and pursue salvage, subrogation, and other opportunities to minimize claim costs
Coordinate with independent adjusters, contractors, and outside experts
Recognize potential fraudulent activity and refer matters to the Special Investigations Unit
Collaborate with Underwriting, Loss Control, and Sales
Maintain compliance with applicable regulations, company policies, and claim handling procedures
Conduct onsite property inspections and support claim investigations throughout the assigned territory

Requirements

What you’ll need

A minimum of two years of property claims handling experience is preferred, including experience investigating, evaluating, and resolving property losses
A bachelor's degree is preferred; an equivalent combination of education, training, and relevant work experience will also be considered
Strong understanding of property insurance coverage, claim investigation practices, damage assessment, and settlement procedures
Excellent verbal, written, and interpersonal communication skills, with a demonstrated commitment to customer service
Sound critical thinking, problem-solving, and decision-making abilities
Effective negotiation and conflict resolution skills
Strong organizational and time management skills, with the ability to independently manage competing priorities and an active claim caseload
Proficiency with Microsoft Office applications and claim management systems
Ability to work independently while collaborating effectively with colleagues and external partners
Ability to obtain and maintain applicable state adjuster licenses and continuing education requirements
Ability to work Monday through Friday, 8:00 a.m. to 4:30 p.m.
Ability to conduct regular daily travel throughout the assigned territory and occasional overnight travel
Candidates located in Western Michigan; preference for Grand Rapids, Kalamazoo, or surrounding West Michigan areas

Benefits

Comp & perks

401(k) with company matching contributions
Generous paid time off
Tuition assistance
Professional development assistance
Company performance-based incentive compensation opportunities
Company vehicle provided
Collaborative, down-to-earth culture
Growth encouraged
Competitive pay and benefits