Property Claim Representative

Hastings Insurance Company

. Manage an assigned caseload of property claims from initial investigation through resolution .

Posted 10/22/2026full-timeRemote • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing property claims, including investigation, evaluation, and resolution of losses while ensuring compliance with regulations and company policies. Proficient in negotiation, communication, and critical thinking to facilitate timely claim settlements and maintain customer service excellence.

Highest-signal resume keywords

Property Claims Handling ExperienceKnowledge Of Property Insurance CoverageClaim Investigation PracticesNegotiation And Conflict Resolution SkillsAbility To Obtain State Adjuster Licenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigating Property LossesEvaluating Property LossesAssessing DamagesDetermining CoverageDocumenting Claim ActivitiesConducting Onsite Property InspectionsUtilizing Claim Management SystemsEstablishing Claim ReservesIdentifying Salvage OpportunitiesSubrogation Practices

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal Communication SkillsCritical ThinkingProblem-Solving AbilitiesOrganizational SkillsTime Management SkillsCustomer Service Commitment

Tools & Technologies

Microsoft Office Applications

Certifications & Qualifications

State Adjuster Licenses

Industry Keywords

Property ClaimsClaim SettlementsFraudulent Activity RecognitionComplianceClaim Handling Procedures

About the role

Key responsibilities & impact

Manage an assigned caseload of property claims from initial investigation through resolution
Investigate and evaluate property losses
Determine applicable coverage and assess damages
Negotiate appropriate claim settlements according to policy provisions and guidelines
Communicate with policyholders, claimants, agents, and other involved parties
Provide claim updates, explain the claim process, and facilitate timely resolutions
Establish and maintain accurate claim reserves
Document claim activities and investigation and settlement decisions
Identify and pursue salvage, subrogation, and other cost-minimization opportunities
Coordinate with independent adjusters, contractors, and outside experts
Recognize potential fraudulent activity and refer matters to the Special Investigations Unit
Collaborate with Underwriting, Loss Control, and Sales
Maintain compliance with regulations, company policies, and claim handling procedures
Conduct onsite property inspections and support claim investigations throughout the assigned territory

Requirements

What you’ll need

Prior property claims handling experience preferred, including investigating, evaluating, and resolving property losses
Bachelor's degree preferred; equivalent combination of education, training, and relevant work experience considered
Knowledge of property insurance coverage, claim investigation practices, damage assessment, and settlement procedures
Excellent verbal, written, and interpersonal communication skills
Commitment to customer service
Critical thinking, problem-solving, and decision-making abilities
Negotiation and conflict resolution skills
Organizational and time management skills
Ability to independently manage competing priorities and an active claim caseload
Proficiency with Microsoft Office applications
Ability to effectively utilize claim management systems
Ability to work independently while collaborating with colleagues and external partners
Ability to obtain and maintain applicable state adjuster licenses and continuing education requirements
Ability to work Monday through Friday, 8:00 a.m. to 4:30 p.m.
Ability to conduct regular daily travel throughout the assigned territory for onsite property inspections
Occasional overnight travel may be required

Benefits

Comp & perks

401(k) with company matching contributions
Generous paid time off
Tuition and professional development assistance
Company performance-based incentive compensation opportunities
Company vehicle provided
Collaborative, down-to-earth culture
Growth encouraged
Good work recognized