Property Claim Representative

Hastings Insurance Company

. Manage an assigned caseload of property claims from initial investigation through resolution .

Posted 10/14/2026full-timeRemote • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing property claims, including investigation, evaluation, and resolution of losses while ensuring compliance with regulations and company policies. Proficient in communication, negotiation, and customer service to facilitate timely claim settlements.

Highest-signal resume keywords

Property Claims HandlingClaim Investigation PracticesDamage AssessmentNegotiation SkillsMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Property Claims ManagementCoverage DeterminationDamage EvaluationClaim Settlement ProceduresSalvage and Subrogation IdentificationOnsite Property InspectionsClaim DocumentationRegulatory ComplianceCritical ThinkingProblem-Solving

Soft Skills

Excellent Communication SkillsCustomer Service CommitmentOrganizational SkillsTime ManagementConflict Resolution

Tools & Technologies

Claim Management SystemsMicrosoft Office Applications

Certifications & Qualifications

State Adjuster License

Industry Keywords

Property InsuranceClaims Handling ProceduresFraud DetectionIndependent AdjustersLoss Control

About the role

Key responsibilities & impact

Manage an assigned caseload of property claims from initial investigation through resolution
Investigate and evaluate property losses, determine coverage, assess damages, and negotiate claim settlements
Communicate with policyholders, claimants, agents, and other involved parties
Provide claim updates, explain the claim process, and facilitate timely resolutions
Establish and maintain accurate claim reserves
Document claim activities and ensure claim files reflect appropriate investigation and settlement decisions
Identify and pursue salvage and subrogation opportunities to minimize claim costs
Coordinate with independent adjusters, contractors, and outside experts
Recognize potential fraudulent activity and refer matters to the Special Investigations Unit
Collaborate with Underwriting, Loss Control, and Sales teams
Maintain compliance with state and federal regulations, company policies, and claim handling procedures
Conduct onsite property inspections and assess damages throughout the assigned territory

Requirements

What you’ll need

A minimum of two years of property claims handling experience is preferred, including experience investigating, evaluating, and resolving property losses
Bachelor's degree is preferred; equivalent combination of education, training, and relevant work experience considered
Strong understanding of property insurance coverage, claim investigation practices, damage assessment, and settlement procedures
Excellent verbal, written, and interpersonal communication skills
Strong customer service commitment
Critical thinking, problem-solving, and decision-making abilities
Negotiation and conflict resolution skills
Strong organizational and time management skills
Ability to independently manage competing priorities and an active claim caseload
Proficiency with Microsoft Office applications and claim management systems
Ability to work independently and collaborate with colleagues and external partners
Ability to obtain and maintain applicable state adjuster licenses and continuing education requirements
Regular daily travel throughout the assigned territory
Occasional overnight travel may be required
Ability to work Monday through Friday, 8:00 a.m. to 4:30 p.m.

Benefits

Comp & perks

401(k) with company matching contributions
Generous paid time off
Tuition and professional development assistance
Company performance-based incentive compensation opportunities
Company vehicle provided
Collaborative workplace culture
Growth opportunities
Remote work arrangement
Company-paid travel associated with assigned territory inspections (implied by company vehicle and role duties)