Mission Director – IC

hatch I.T.

. Manage client retention and growth through contract expansion and introduction of new products and services .

Posted 9/24/2026full-timeReston • Virginia • United StatesLead💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client retention and growth through strategic contract expansion and the introduction of technology solutions, particularly within the U.S. Intelligence Community. Proven ability to navigate complex sales cycles and build trusted-advisor relationships with C-level executives.

Highest-signal resume keywords

5+ Years Direct Sales ExperienceSaaS Solutions SalesU.S. Intelligence Community ExperienceTS/SCI With PolygraphQuota Achievement History

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Retention ManagementContract ExpansionSales Strategy DevelopmentComplex Sales Cycle NavigationClient DiscoveryROI CommunicationBusiness Value BuildingIndustry Trend ResearchSolution Presentation

Soft Skills

Excellent Listening SkillsStrong Communication Skills

Tools & Technologies

MS OfficeSFDC

Certifications & Qualifications

TS/SCI With Polygraph

Industry Keywords

U.S. Intelligence CommunityFederal MarketTechnology SolutionsSaaS

Tech Stack

Tools & technologies

BabelSFDCTypeScript

About the role

Key responsibilities & impact

Manage client retention and growth through contract expansion and introduction of new products and services
Consult with C-level executives to develop and implement enterprise-wide strategies maximizing the value of Babel Street products and services
Advise customers on how Babel Street software can support their mission sets
Navigate complex sales cycles from start to finish
Leverage internal resources across the sales organization and customer success team, and coordinate externally with customers
Deliver in-person and virtual presentations
Perform client discovery, communicate ROI, and build business value
Research industry trends and position solutions against competitors
Craft targeted strategies and recommendations based on client needs and internal and external factors
Build trusted-advisor relationships and leverage multiple stakeholders throughout complex deals
Understand client perspectives through research and questioning
Present solutions based on client input and proactive research

Requirements

What you’ll need

5+ years of direct sales experience, including experience selling technology solutions to U.S. Intelligence Community customers
Experience selling SaaS solutions within the U.S. Intelligence Community and broader Federal market
History of consistent quota achievement
Examples of landing new customer logos
Strong job tenure: history of displaying loyalty and perseverance through long, stable job tenure and positive career trajectory
Ability to travel domestically up to 5 days per month, if required
Understanding of MS Office and tools like SFDC or equivalents
Excellent listening and communication skills
TS/SCI with Polygraph required
Candidates located in VA or DC area preferred, but not mandatory

Benefits

Comp & perks

Babel Street covers 85-100% monthly premium costs for Medical, Dental, Vision, Life & Disability insurances – for you and your family
Traditional and Roth 401(K) with a very competitive match
Unlimited Flexible Leave
12 paid Federal Holidays
Tuition Reimbursement Program for continuing education