Group Head Client Service – All Genders

Havas

. Responsibility for the day-to-day operations of the client-leading business unit .

Posted 11/2/2026full-timeFrankfurt • GermanyLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing integrated media strategies while leading teams and managing client relationships. Proficient in translating business objectives into actionable media recommendations and optimizing communication solutions.

Highest-signal resume keywords

Media And Communications ConsultingDigital ExpertiseStrategic Media PlanningClient Relationship ManagementDisciplinary Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Integrated Media StrategiesCampaign ObjectivesBudget AllocationCross-Channel InitiativesReporting And OptimizationBusiness DevelopmentUp-Selling And Cross-SellingStrategic RecommendationsMedia Channel EvaluationClient Consulting

Soft Skills

Persuasive CommunicationPresentation SkillsProactive ApproachStrategic ThinkingEntrepreneurial Mindset

Industry Keywords

Client-Centric SolutionsAgency ExperienceProfessional DevelopmentTeam LeadershipCommunication Objectives

About the role

Key responsibilities & impact

Responsibility for the day-to-day operations of the client-leading business unit
Leadership of the team and direct reporting to the Account Director
Disciplinary and professional leadership, as well as the ongoing development, of employees
Strategic and operational management of a renowned key account
Ensuring high-quality and consistent client consulting
Translating business and communication objectives into integrated media strategies and campaign objectives
Developing digital and integrated media strategies
Evaluating the role of relevant media within the communications mix and deriving cross-channel initiatives
Developing recommendations on channels, budget allocation, and communication solutions
Supporting implementation through reporting and optimization
Coordinating collaboration between clients, the Account Director, the business unit, and channel and specialist teams
Presenting and persuasively defending strategies and recommendations
Proactively addressing relevant topics with clients
Challenging existing structures and approaches while strategically developing the client relationship
Identifying up-selling and cross-selling opportunities and developing suitable offerings
Contributing to new business pitches and other business development activities

Requirements

What you’ll need

Relevant professional experience in media and communications consulting, ideally on the agency side and managing demanding clients
In-depth digital expertise, strategic know-how, and extensive planning experience
Strong understanding of how relevant media channels work together within an integrated communications mix
Ability to translate business and communication objectives into clear strategic media and action recommendations
Confident, persuasive, and professional presence when dealing with clients
Excellent presentation and communication skills
Strong understanding of client needs and business potential, with the ability to position products and solutions in a client-centric manner
Experience in disciplinary leadership and the professional development of employees
Independent, proactive, forward-thinking, and structured approach to work
Strategic thinking, entrepreneurial mindset, and solution-oriented approach
Fluent written and spoken German and English

Benefits

Comp & perks

Work from home for up to 50% of working hours
Up to six weeks of workation abroad per year
Sabbaticals available
Focus time from 12:00 to 14:00 with no calls or recurring meetings
Fitness First membership for €10 per month
BusinessBike bicycle leasing
Deutschlandticket for public transportation
TGIF events, Christmas party, and summer party
Individual development plan
Regular feedback and tailored professional development opportunities
Access to Havas University with more than 200 training courses and workshops
Company pension plan with employer support of up to €60 per month