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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the full sales cycle, achieving sales goals, and leading inside sales teams. Proficient in CRM tools and developing sales processes that enhance revenue growth and customer satisfaction.
Highest-signal resume keywords
Sales Cycle ManagementCRM Tools ProficiencyTeam LeadershipE-Commerce Sales ExperienceRevenue Target Achievement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lead QualificationSolution DevelopmentQuotingClosingPipeline ManagementSales Funnel AnalysisSales Process ImprovementRevenue Growth StrategiesCustomer Relationship ManagementAccount Management
Soft Skills
CoachingRelationship BuildingProblem SolvingCommunicationCollaboration
Tools & Technologies
CRM SoftwareOffice Automation ToolsSales Performance Tools
Industry Keywords
Digital SalesE-CommerceCommercial Office FurnitureInside SalesBusiness Development
About the role
Key responsibilities & impact- Own and achieve individual and team sales goals for Haworth’s direct digital and e-commerce business.
- Manage the full customer sales cycle, including lead qualification, solution development, quoting, follow-up, closing, order coordination, and post-delivery follow-up.
- Lead, coach, and develop inside sales representatives, establishing clear expectations for sales activity, pipeline, conversion, and revenue performance.
- Build relationships with customers to understand business needs, recommend solutions, resolve concerns, and identify additional sales opportunities.
- Manage and prioritize digital sales leads, ensuring timely customer response, follow-up, and accurate pipeline management within CRM.
- Partner with Customer Service, Operations, E-commerce, Marketing, and other internal teams to resolve order issues and deliver a positive customer experience.
- Analyze sales funnel, customer, and performance data to identify opportunities and improve conversion, productivity, and revenue growth.
- Develop and continuously improve sales processes, tools, and team practices that support the growth and scalability of Haworth’s digital sales business.
- Perform all essential job functions with or without accommodation.
- Use office automation, communication, software, and tools used in Haworth office environment.
- Perform other duties within scope as assigned.
Requirements
What you’ll need- Bachelor's Degree in Business, Sales, Marketing, Communications, or a related field.
- 5 years of related experience in sales, business development, inside sales, account management, e-commerce sales, or other customer-facing revenue-generating roles.
- 2 years direct supervisory experience
- Demonstrated experience carrying and achieving individual sales goals, revenue targets, or quotas.
- Experience managing customer opportunities throughout the sales cycle, including lead qualification, quoting, follow-up, and closing.
- Experience using CRM tools to manage leads, customer activity, pipeline, and sales performance.
- Applicants must possess an unrestricted right to work in the US to be eligible for this position.
- Education Equivalency: Associate's Degree plus 2 years related experience OR 4 years related experience if no post-secondary education
- Haworth experience preferred.
- Commercial office furniture or commercial interiors experience preferred.
- Experience leading remote inside sales or digital sales teams preferred.
- Experience with e-commerce or digitally generated sales leads preferred.
Benefits
Comp & perks- 20 Days Paid Time Off: Plus, the option to buy up to 5 extra days.
- Priority Health Medical options
- Delta Dental
- Vision Insurance
- 401k match: Contribute 6% of your annual salary, and Haworth will match up to 7%.
- Company-provided Short-Term Disability
- Company-provided Long Term Disability
- Company-provided Life Insurance
- Tuition Reimbursement
- Volunteer Time Off
- Parental Leave
- Pet Insurance