Clinical Success Coordinator – Scheduling

Hawthorne Health

. Support senior Clinical Success Coordinators on complex or high-volume clinical research studies .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills to effectively manage clinical research study logistics and participant interactions. Proficient in problem-solving and time management to meet scheduling goals and ensure compliance.

Highest-signal resume keywords

Clinical Research CoordinationPatient CommunicationScheduling ManagementProblem-SolvingTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical ResearchVisit SchedulingCompliance TrackingLogistics CoordinationSOP Adherence

Soft Skills

Strong CommunicationAdaptabilityOrganizationCreative ThinkingDetail Orientation

Tools & Technologies

Scheduling SoftwareCommunication Platforms

Industry Keywords

Patient ServiceCustomer ServiceCall Center ExperienceEvent CoordinationKPI Management

About the role

Key responsibilities & impact

Support senior Clinical Success Coordinators on complex or high-volume clinical research studies
Schedule and reschedule visits within the visit window
Manage low-volume or low-to-moderate complexity clinical research studies
Monitor scheduled visits daily, including equipment shipping, Hero confirmations, training, and license status
Track rescheduled visit details to ensure compliance
Review upcoming unscheduled visits and escalate Hero availability gaps
Follow SOPs and Work Instructions for visit scheduling and participant outreach
Communicate with patients and Heroes throughout visit completion
Coordinate logistics, supplies, and third-party vendors
Meet visit scheduling goals and KPIs
Identify and communicate roadblocks and platform inefficiencies
Collaborate with Project Managers, Clinical Leads, and Logistics teams to complete visits within the visit window

Requirements

What you’ll need

1–2 years of work experience in Patient and/or Customer Service
Experience in a Call Center, Event Coordinator, or similar role
Strong communication skills
Technological proficiency
Adaptability
Organization
Creative thinking
Problem-solving skills
Time management skills
Detail and deadline orientation
Candidates across U.S. time zones are welcome to apply

Benefits

Comp & perks

Temporary, full-time W-2 assignment
Up to 40 hours/week
Remote work
Monday through Friday schedule
Schedule availability across EST, CST, and PST time zones