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Patient Access Officer
HCA Healthcare UK. Greet patients and visitors with a friendly and professional demeanour .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong interpersonal and communication skills while providing exceptional customer care in a fast-paced environment. Capable of managing patient registrations, maintaining accurate records, and ensuring a seamless patient journey.
Highest-signal resume keywords
Administrative ExperienceCustomer Care SkillsInterpersonal SkillsCommunication SkillsEmpathy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationDatabase ManagementDocument ScanningBooking CoordinationAdministrative Services
Soft Skills
Positive AttitudeCalm Under PressureFlexibility
Tools & Technologies
HCA Databases
Industry Keywords
Client-Facing RoleHigh-Volume ActivityPatient JourneyWelcoming Environment
About the role
Key responsibilities & impact- Greet patients and visitors with a friendly and professional demeanour
- Engage with patients throughout their journey, address queries, provide clear communication, and maintain a welcoming environment
- Respond promptly to patient or third-party requests with empathy and understanding
- Maintain accurate and up-to-date information on the hospital database
- Pre-register or register all patients onto HCA databases
- Ensure relevant patient documents are signed and scanned to patient accounts
- Manage patient waiting areas
- Coordinate and facilitate patient bookings
- Provide comprehensive administrative services to consultants and other third parties
- Deliver a seamless patient journey and high level of customer care while handling high-volume activity
Requirements
What you’ll need- Previous Administrative experience in a client/customer-facing role
- Candidates with retail or hospitality backgrounds are encouraged to apply
- Strong interpersonal and communication skills
- Positive attitude and ability to empathise with patients and visitors
- Excellent customer care skills
- Ability to remain calm and professional under pressure while managing multiple tasks
- Must be flexible and available to cover opening hours of 7.30am-8.30pm
Benefits
Comp & perks- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
- Career progression through internal and external courses
- Flexible working arrangements and reasonable adjustments