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Customer Billing and Support Associate
HeadQuarters. Manage and maintain aged accounts receivable across wholesale retail accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing aged accounts receivable, including monitoring invoices, resolving discrepancies, and maintaining accurate documentation. Proficient in utilizing ERP systems like Dynamics and Acumatica to support financial operations and customer account management.
Highest-signal resume keywords
Accounts Receivable ManagementERP Systems ExperienceCustomer CommunicationProblem-Solving SkillsCredit Risk Assessment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ReceivableInvoice ReconciliationPayment ProcessingCredit ReviewAccount Discrepancy Resolution
Soft Skills
Excellent Communication SkillsNegotiation SkillsDetail-OrientedOrganizational SkillsPresentation Skills
Tools & Technologies
Dynamics ERPAcumatica ERP
Industry Keywords
BillingCollectionsFinanceAccountingCustomer Support
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage and maintain aged accounts receivable across wholesale retail accounts
- Monitor aging reports and follow up on upcoming and past-due invoices via phone, email, and written correspondence
- Maintain accurate documentation of account activity, customer communication, and collection efforts
- Investigate, resolve, and reconcile account discrepancies, invoice disputes, deductions, short payments, and unapplied cash
- Process, apply, and reconcile customer payments and credit memos in Dynamics and Acumatica ERP systems
- Monitor customer credit risk and support credit reviews for new and existing retail accounts
- Partner with sales personnel to manage customer accounts, review credit limits, enforce credit holds, and balance collections with customer relationships
- Perform account reconciliations and support retail partners with statement reviews, payment research, and dispute resolution
- Identify delinquent or high-risk accounts and recommend payment arrangements, escalations, third-party collections, or legal action
- Maintain account records and prepare AR aging, account status, collections activity, and critical account reports
- Participate in weekly meetings with the CFO and Financial Controller regarding critical accounts, collection risks, and AR performance
Requirements
What you’ll need- Excellent English communication skills, both written and verbal
- Strong communication, presentation, negotiation, and problem-solving skills
- Previous experience in billing, finance, accounting, collections, customer support, or a similar role is a plus
- Highly organized, detail-oriented, and comfortable working with numbers, data, and financial information
- Experience working with ERP systems is a plus; familiarity with Dynamics or Acumatica is an advantage
Benefits
Comp & perks- Work fully remotely in a flexible and collaborative environment
- Build your expertise in billing and customer accounts while supporting leading U.S. cannabis companies
- Grow your career through hands-on experience, ownership, and continuous learning