Care Navigator, Care Navigation Program

Headway

. Coordinate each patient's path from hospital referral to a confirmed first appointment .

Posted 10/23/2026part-timeRemote • United StatesJuniorMid-Level💰 $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in behavioral health care coordination and patient navigation, with a strong focus on managing referrals and ensuring patient access to necessary resources. Proficient in maintaining compliance with HIPAA regulations while effectively communicating with patients and healthcare providers.

Highest-signal resume keywords

Behavioral Health Care CoordinationPatient NavigationCase ManagementReferral ManagementHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationTriage ProtocolReferral RoutingDocumentation SystemsCrisis Intervention

Soft Skills

Clear CommunicationOrganizational SkillsProblem SolvingResourcefulnessInterpersonal Skills

Tools & Technologies

Headway Systems

Industry Keywords

Hospital Discharge PlanningCommunity ResourcesInsurance KnowledgePatient Support ServicesMissouriVirginia

About the role

Key responsibilities & impact

Coordinate each patient's path from hospital referral to a confirmed first appointment
Receive referrals from partner hospitals and serve as the main contact for discharge planners and care teams
Route referrals using set guidelines and a triage protocol to a Headway provider or Clinical Assessor
Schedule patients with the Clinical Assessor and book recommended care with a Headway provider, specialty program or community resource
Follow up to confirm patients attended care and intervene when appointments fall through
Connect patients to practical support such as transportation, food, insurance and benefits assistance
Coordinate between patients' providers
Build and maintain local referral-resource lists in each market
Follow escalation protocols and immediately involve clinical staff when a patient may be in crisis
Document patient interactions in Headway's designated systems
Complete all work within designated systems while following HIPAA and Headway privacy and confidentiality requirements
Help shape and build the Care Navigation & Triage program

Requirements

What you’ll need

At least 2 years of experience in behavioral health care coordination, case management, patient navigation or hospital discharge planning
Comfortable working with recently discharged patients who may be in distress and able to recognize when to bring in clinical support
Highly organized and able to manage a high volume of referrals and follow-ups with tight turnaround
Clear, warm communication with patients, hospital staff and providers
Persistent and resourceful in solving practical barriers to care, including insurance, transportation and community resources
Comfortable working with evolving workflows while building a new program
Familiarity with insurance and community resources in Missouri or Virginia is a plus
Minimum commitment of 20 hours per week
Must set up or have an existing LLC or S-Corp
Authorized to work in the United States
Must not require visa sponsorship for employment visa status

Benefits

Comp & perks

Reasonable accommodations for persons with disabilities
Comprehensive and competitive total rewards package
Robust health and wellness benefits
Retirement savings
Meaningful ownership opportunities through equity
Remote work arrangement
Minimum commitment of 20 hours per week