Clinical Product Lead

Headway

. Own clinical requirements for detecting and mitigating patient risk across the patient portal, support chat and phone, clinical assessments, conversational intake, and other platform surfaces .

Posted 9/21/2026full-timeRemote • United StatesSenior💰 $127,840 - $188,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical risk assessment and safety planning, with a strong ability to integrate clinical requirements into product development and collaborate cross-functionally. Proficient in evaluating AI model performance and ensuring compliance with safety and quality standards.

Highest-signal resume keywords

Independently Licensed TherapistClinical Risk AssessmentSafety PlanningAI Model EvaluationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical AssessmentCrisis ResponseSafety System ExperienceRubric WritingModel Output Auditing

Soft Skills

CommunicationFlexibility

Certifications & Qualifications

LPCLCSWPhDPsyD

Industry Keywords

Patient SafetyQuality AssuranceEscalation ModelRisk MitigationAI-Generated Clinical Notes

About the role

Key responsibilities & impact

Own clinical requirements for detecting and mitigating patient risk across the patient portal, support chat and phone, clinical assessments, conversational intake, and other platform surfaces
Drive a shared severity taxonomy and routing model
Serve as the Clinical Product Patient Safety partner for risk-disclosing product features
Define safety requirements and safeguards, integrate products into existing escalation structures, and red-team failure points
Review safeguard performance after product launch
Audit product surfaces for patient safety gaps and collaborate with clinical and cross-functional partners to close them
Support the clinical safety and quality bar for AI surfaces, including AI-generated clinical notes, treatment planning, and conversational tools
Write rubrics, label gold-standard model cases, and audit model output against clinical assessment
Resolve risk-ownership questions and ensure policies and platform accurately reflect decisions
Communicate clinical tradeoffs to non-clinical stakeholders and push back when product or technical decisions conflict with sound clinical judgment

Requirements

What you’ll need

Independently Licensed Therapist (LPC, LCSW, PhD, or PsyD)
3+ years of post-graduate clinical experience
Experience working inside a safety or quality system
Confidence in risk assessment, safety planning, and crisis response
Ability to understand and unify disconnected escalation paths into a single model
Ability to work cross-functionally with engineers, product partners, and operations teams
Ability to translate clinical concepts into concrete criteria for labeling, evaluation, and product development
Working understanding of AI model evaluation, including precision, recall, and false positive rates
Flexibility across quality, safety, and product AI projects
Authorization to work in the United States for any employer
Must answer whether visa sponsorship is required

Benefits

Comp & perks

Equity Compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year
Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development