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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving provider activation and retention strategies, with a focus on maximizing provider lifetime value and appointment quality. Proven ability to collaborate across teams and influence stakeholders to achieve business outcomes.
Highest-signal resume keywords
Provider Activation StrategyGrowth and Retention ManagementCross-Functional CollaborationData-Driven Decision MakingUser Experience Optimization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Growth Strategy DevelopmentOnboarding Journey DesignOKR DefinitionRevenue-Linked ActivationPatient Migration Management
Soft Skills
Influencing Without AuthorityCuriosity and Willingness to LearnDecision MakingDriving Iterative ProgressAlignment Across Competing Priorities
Tools & Technologies
Porting ToolsIncentive Programs
Industry Keywords
Provider ExperienceCustomer Experience (CX)Sales AlignmentActivation FunnelRetention Thresholds
About the role
Key responsibilities & impact- Own the provider activation funnel and identify activation stages and retention thresholds
- Build strategy to increase activated providers and appointments per new provider
- Drive growth in provider retention and lifetime value
- Partner with sales, CX, pricing, ranking, provider experience, and other teams
- Drive porting tools, flows, and incentives to help providers bring existing patients to Headway
- Develop a segmented onboarding journey for new providers
- Define the team’s strategy, OKRs, and roadmap
- Educate new providers on succeeding with Headway
- Help providers migrate patients onto the platform
- Maximize high-quality appointments during providers’ early tenure
Requirements
What you’ll need- Experience owning a complex growth or activation motion requiring users to do real work and closely tied to revenue
- Ability to build a point of view connecting customer needs, user experience, and business outcomes
- Experience influencing sales, CX, finance, and pricing teams without direct management authority
- Ability to drive alignment across competing priorities
- Curiosity and willingness to build fluency and expertise
- Ability to make decisions and drive iterative progress without perfect information
Benefits
Comp & perks- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year
- Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
- Robust health and wellness benefits
- Retirement savings
- Meaningful ownership opportunities through equity