EAP Care Manager

Health Advocate

. Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $28 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis intervention, behavioral health assessment, and solution-focused counseling, with a strong commitment to ethical standards and confidentiality. Proficient in utilizing electronic case management systems and providing high-quality member care in a fast-paced environment.

Highest-signal resume keywords

Crisis InterventionBehavioral Health AssessmentEmployee Assistance Programs (EAP)Active Professional LicensureCultural Competence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionBehavioral Health AssessmentSolution-Focused CounselingClinical DocumentationRisk AssessmentSafety PlanningTelephonic SupportPsychoeducationCare ManagementCritical Incident Response

Soft Skills

Organizational SkillsConfidentialityCollaborationCultural CompetenceCommunication

Tools & Technologies

Electronic Case Management SystemsDigital Platforms

Certifications & Qualifications

LCSWLMSWLPCLMFTLSW

Industry Keywords

Employee Assistance Programs (EAP)Crisis SupportBehavioral HealthWorkplace Disruptive EventsTimely Clinical Documentation

About the role

Key responsibilities & impact

Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue
Deliver brief, solution-focused supportive interventions and psychoeducation for stress, anxiety, grief, relationship issues, and substance use
Conduct risk assessments for suicidal ideation, thoughts of harm to others, substance use issues, abuse, or violence
Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources
Explain EAP clinical and work/life benefits and provide individualized recommendations
Connect members with EAP, health insurance, or community resources and follow up as clinically appropriate
Consult with HR and managers regarding employee performance concerns and crisis support while maintaining confidentiality
Assist with Critical Incident Response following workplace disruptive events
Provide telephonic support and help arrange onsite or virtual counseling at worksites
Document all interactions and activities accurately and timely in the electronic case management system
Adhere to ethical standards, clinical best practices, confidentiality requirements, HIPAA, and applicable regulations
Participate in supervision, team meetings, and case consultation
Collaborate with colleagues to ensure high-quality member care
Complete required trainings and maintain competency in EAP protocols and procedures
Participate in the EAP on-call rotation for after-hours coverage

Requirements

What you’ll need

Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field
Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings
Active professional licensure in good standing, such as LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential
Ability to work efficiently in a fast-paced, queue-based environment
Ability to utilize multiple digital platforms and electronic case management systems
Strong cultural competence and ability to work effectively with diverse populations across workplace settings
Excellent organizational skills
Ability to complete timely, accurate clinical documentation
Ability to work Monday–Friday, 11:30am–8pm EST
Ability to participate in an EAP on-call rotation, typically approximately two weeks per calendar year
Appropriate home office environment with lighting, computer, and phone access
Reliable attendance and availability for scheduled shifts and caseload responsibilities

Benefits

Comp & perks

Training provided to do the job well
Supportive supervisors and staff
Room for career growth
Opportunities for internal promotion
Employee Assistance Program and health advocacy industry environment
Participation in individual supervision, team meetings, and case consultation
Required training and competency development
Fully remote work arrangement
Home office environment