EAP Care Manager

Health Advocate

. Provide telephonic and/or live chat support to members accessing the Employee Assistance Program .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $28 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention, behavioral health assessment, and solution-focused counseling, with a strong emphasis on ethical standards and HIPAA compliance. Proficient in utilizing electronic case management systems and providing telephonic support in a fast-paced environment.

Highest-signal resume keywords

Crisis InterventionBehavioral Health AssessmentEmployee Assistance Program (EAP)Active Professional LicensureCultural Competence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical AssessmentSolution-Focused CounselingRisk AssessmentCrisis StabilizationClinical DocumentationNeeds AssessmentPsychoeducationSafety PlanningCare ManagementTelephonic Support

Soft Skills

Organizational SkillsCollaborationCultural CompetenceCommunicationTime Management

Tools & Technologies

Electronic Case Management SystemDigital Platforms

Certifications & Qualifications

Master’s Degree in Social WorkLCSWLMSWLPCLMFTLSW

Industry Keywords

Employee Assistance Program (EAP)Crisis InterventionBehavioral HealthConfidentiality RequirementsHIPAAWorkplace Disruptive EventsDiverse PopulationsOn-Call RotationClinical Best PracticesTimely Documentation

About the role

Key responsibilities & impact

Provide telephonic and/or live chat support to members accessing the Employee Assistance Program
Conduct brief clinical assessments, needs assessments, and screening while managing an inbound EAP phone/chat queue
Deliver brief, solution-focused supportive interventions and psychoeducation
Conduct risk assessments for suicidal ideation, thoughts of harm to others, substance use, abuse, or violence concerns
Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources
Explain EAP clinical and work/life benefits and provide individualized recommendations
Connect members with EAP services, health insurance, or community resources and follow up as clinically appropriate
Provide consultation and support to HR and managers regarding employee performance concerns and crisis support
Assist with Critical Incident Response following workplace disruptive events
Provide telephonic support and help arrange onsite or virtual counseling at worksites
Document interactions and activities accurately and timely in the electronic case management system
Adhere to ethical standards, clinical best practices, confidentiality requirements, HIPAA, and applicable regulations
Participate in individual supervision, team meetings, and case consultation
Collaborate with colleagues to ensure high-quality member care
Maintain reliable attendance and availability for scheduled shifts and caseload responsibilities
Complete required trainings and maintain competency in EAP protocols and procedures
Participate in the EAP on-call rotation for after-hours coverage

Requirements

What you’ll need

Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field
Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings
Active professional licensure in good standing, such as LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential
Ability to work efficiently in a fast-paced, queue-based environment
Ability to utilize multiple digital platforms and electronic case management systems
Strong cultural competence and ability to work effectively with diverse populations across workplace settings
Excellent organizational skills
Ability to complete timely, accurate clinical documentation
Ability to work Monday–Friday, 11:30am–8pm EST
Ability to participate in the EAP on-call rotation, typically approximately two weeks per calendar year
Home office environment with appropriate lighting, computer, and phone access
Workspace free from distractions during work hours

Benefits

Comp & perks

Training provided to do the job well
Supportive supervisors and staff
Room for professional growth
Opportunities for promotion from within
Participation in individual supervision, team meetings, and case consultation
Required training and competency development in EAP protocols and procedures