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Patient Navigator
Health Advocate. Connect with patients by phone, SMS, email, or IVR to encourage engagement in care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient engagement, care coordination, and compliance with HIPAA regulations. Proficient in utilizing technology for effective communication and support in healthcare settings.
Highest-signal resume keywords
Patient EngagementCare CoordinationHIPAA ComplianceCustomer Service ExperienceHealthcare Navigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingMedical Record TransferSocial Determinants of Health ScreeningUser Acceptance TestingDocumentation of Interactions
Soft Skills
Active ListeningVerbal CommunicationWritten CommunicationTeam CollaborationMentoring
Tools & Technologies
Computer SoftwareTelephonesIVR Systems
Certifications & Qualifications
Medical Assistant CertificationSocial Worker CertificationCommunity Health Worker CertificationPatient Navigator CertificationEMT Certification
Industry Keywords
Healthcare AccessCommunity ResourcesPatient SupportFederal/State LawsHealthcare Navigation
About the role
Key responsibilities & impact- Connect with patients by phone, SMS, email, or IVR to encourage engagement in care
- Provide live member support, including appointment scheduling, transportation coordination, and medical record transfer
- Offer basic clinical education and appointment preparation support
- Screen for social determinants of health and refer patients to community resources and payer ecosystems
- Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal resources
- Verify and update patient demographic information in appropriate systems
- Follow up with patients, providers, and partners to ensure timely access to services
- Track patient needs through resolution and document all interactions thoroughly
- Evaluate open-case status and prioritize tasks for timely, high-quality support
- Monitor issue trends and escalate patterns to supervisors
- Cooperate with team members to meet goals and complete tasks
- Maintain professional relationships with internal and external partners
- Act as a mentor for new team members
- Assist in user acceptance testing for system updates and enhancements
- Participate in departmental improvement projects
- Ensure patient interactions comply with HIPAA and applicable federal/state laws
Requirements
What you’ll need- High School Diploma or G.E.D required
- Minimum of two years’ experience in customer service, healthcare navigation, or patient support required
- Associate’s degree from an accredited college or university with major coursework in healthcare, social work, business administration, liberal arts, or related field preferred
- Preferred training or certification as a Medical Assistant, Social Worker, Community Health Worker, Patient Navigator, EMT or other healthcare related certifications and experience
- Experience in care coordination, community resources, or healthcare access preferred
- Ability to comply with HIPAA and other applicable federal/state laws
- Ability to use computer software, hardware, telephones, and related technology
- Concentration, active listening, reading information, and verbal/written communication throughout the workday
Benefits
Comp & perks- Training provided to perform the job well
- Supportive supervisors and staff
- Opportunities for career growth and promotion from within the company
- Reasonable accommodations for individuals with disabilities, where applicable