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Software QA Manager
Health Advocate. Lead and manage the company-wide QA team, including offshore employees .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading QA teams, managing offshore resources, and implementing automation strategies across diverse software applications. Proficient in full-stack testing, performance evaluation, and utilizing AI tools for enhancing QA processes.
Highest-signal resume keywords
QA Team LeadershipAutomation Design And ImplementationFull-Stack Testing ExperienceCI/CD Pipeline KnowledgePerformance And Load Testing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software QA ExperienceAutomation Code DevelopmentDatabase QueryingPerformance TestingLoad TestingCloud-Hosted Application TestingTest Case ReviewDebuggingTroubleshootingData Validation
Soft Skills
Strong Communication SkillsMentoringTeam CoordinationFeedback ProvisionAccountability Maintenance
Tools & Technologies
SeleniumCucumberTestNGAppiumBrowserStackPostmanAI ToolsVersion Control WorkflowsAutomation FrameworksTesting Infrastructure
Industry Keywords
HIPAA ComplianceProtected Health InformationTechnical Team LeadOffshore Resource ManagementSoftware Delivery Practices
Tech Stack
Tools & technologiesCloudSelenium
About the role
Key responsibilities & impact- Lead and manage the company-wide QA team, including offshore employees
- Set expectations, assign work, provide feedback, and maintain accountability
- Assess team capabilities, identify skill gaps, and establish training and development plans
- Mentor staff in testing techniques, automation, troubleshooting, and collaboration
- Conduct performance reviews and support hiring, onboarding, and career development
- Coordinate work across locations and time zones
- Lead QA planning across Health Advocate’s software portfolio
- Evaluate and prioritize QA support requests based on business value, product risk, delivery commitments, and capacity
- Balance delivery needs with automation, technical improvements, and new testing approaches
- Review test cases, automated suites, environments, test data, and documentation for gaps and maintenance needs
- Develop a long-term QA improvement plan and communicate staffing constraints and technical tradeoffs
- Create and review full-stack test strategies and plans covering interfaces, APIs, services, databases, servers, connectivity, and integrations
- Validate complete user workflows, data integrity, and system interactions
- Design, guide, write, review, debug, and maintain automation for web, API, Windows desktop, and mobile products
- Guide functional, exploratory, integration, regression, performance, and load testing
- Investigate failures across application layers using logs, database queries, service responses, and diagnostic evidence
- Integrate automated testing into CI/CD pipelines
- Oversee test environments, test data, testing infrastructure, automation frameworks, and test execution systems
- Evaluate and apply AI tools for testing, automation, analysis, and documentation
- Partner with product, design, and engineering teams to clarify expected behavior and identify risks
- Promote shared responsibility for quality and developer-owned testing
- Execute tests and exploratory testing to understand products and investigate issues
- Ensure test coverage reflects realistic usage, failure conditions, and business-critical workflows
- Communicate defects, coverage gaps, dependencies, and release risks
- Review regression, performance, and load results and provide release-readiness assessments and recommendations
- Initially assess staff capabilities, prioritize QA support and staffing, review testing assets, and develop a long-term improvement plan
Requirements
What you’ll need- Must reside in the United States
- A completed bachelor’s degree or higher
- Substantial software QA experience, including hands-on automation design and implementation
- Experience managing technical employees or serving as a technical team lead responsible for work assignments, mentoring, and delivery accountability
- Experience managing or leading offshore technical resources and coordinating work across time zones
- Proficiency in at least one modern programming language, with ability to write, review, debug, and maintain automation code
- Full-stack testing experience spanning user interfaces, APIs, backend services, databases, and system integrations
- Ability to investigate issues involving application servers, connectivity, data flow, and dependencies
- Experience designing and executing performance and load tests and interpreting results
- Experience testing cloud-hosted applications or services
- Working knowledge of database querying and data validation
- Working knowledge of CI/CD pipelines, defect management, and software delivery practices
- Practical professional experience using AI tools, including prompting AI assistants for coding, testing, analysis, or documentation
- Ability to assess technical capabilities, prioritize competing needs, and balance business commitments with technical improvements
- Strong communication skills and ability to work effectively with technical teams and business leaders
- Preferred: degree in a technical or quantitative field
- Preferred: formal people-management experience, including performance reviews, hiring, and career development
- Preferred: Git repositories and version control workflows
- Preferred: Windows desktop application testing and automation
- Preferred: mobile application testing and automation
- Preferred: security and privacy testing
- Preferred: familiarity with HIPAA and protected health information practices
- Preferred: experience improving QA practices across multiple products or teams
- Preferred: Selenium, Cucumber or other BDD frameworks, TestNG, Appium, BrowserStack, Postman, or comparable testing tools
Benefits
Comp & perks- Training and supportive supervisors and staff
- Room for growth and internal promotion opportunities
- Fully remote work from a home office
- Opportunity to lead and develop a technical QA team
- Opportunity to influence software quality, reliability, and performance
- Opportunity to stay close to technology while shaping people, processes, and strategy