Temporary Patient Navigator

Health Advocate

. Conduct high-volume outbound patient outreach .

Posted 10/23/2026part-timeRemote • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient outreach, care coordination, and healthcare navigation while maintaining confidentiality and professionalism. Strong communication skills facilitate effective patient engagement and support.

Highest-signal resume keywords

Patient OutreachCare CoordinationHealthcare NavigationVerbal CommunicationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingDocumentation AccuracyCase ManagementPatient Information VerificationBarrier Identification

Soft Skills

Active ListeningOrganizationFollow-ThroughRapport BuildingDependability

Tools & Technologies

Computer SystemsHealthcare Software

Certifications & Qualifications

Medical AssistantCommunity Health WorkerEMTSocial WorkerPatient Navigator

Industry Keywords

Patient SupportHealthcare AccessConfidentialityCommunity ResourcesG.E.D.

About the role

Key responsibilities & impact

Conduct high-volume outbound patient outreach
Establish rapport and encourage patients to engage in their care
Explain healthcare processes and next steps clearly and compassionately
Assist with appointment scheduling and care coordination
Identify barriers preventing patients from accessing care
Coordinate transportation, medical records, and available resources
Follow up with patients, providers, and partners
Connect patients with appropriate clinical resources when questions fall outside the Patient Navigator's scope
Track patient needs through resolution
Maintain accurate and timely documentation
Manage multiple open cases and follow-up activities
Prioritize work according to established processes
Follow through on commitments and outstanding next steps
Escalate concerns or issues appropriately
Verify and update patient information
Maintain patient confidentiality
Work from a private environment for confidential healthcare conversations

Requirements

What you’ll need

High School Diploma or G.E.D.
2+ years of experience in customer service, healthcare navigation, patient support, or similar work
Strong verbal communication and active-listening skills
Ability to understand detailed processes and communicate them clearly
Comfort with frequent outbound telephone communication
Ability to work across multiple computer systems and document information accurately
Strong organization and follow-through
Commitment to confidentiality and professional handling of sensitive information
Dependable attendance during agreed-upon working hours
Ability to maintain a private, distraction-free workspace appropriate for confidential patient conversations
Preferred: Associate's degree in healthcare, social work, business administration, liberal arts, or a related field
Preferred: Experience with healthcare access, patient navigation, care coordination, or community resources
Preferred: Previous experience communicating with patients or members by phone
Preferred: Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or another healthcare-related credential
Follow HIPAA and applicable policies and requirements

Benefits

Comp & perks

Flexible scheduling options based on business needs
Remote work
Training provided
Supportive supervisors and staff
Opportunities for growth and promotion from within