Customer Advocate II

Health Care Service Corporation

. Work on the phone in a call center approximately 90% of scheduled time according to business need .

Posted 9/18/2026full-timeRemote • Alabama • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a healthcare environment, with the ability to effectively communicate and make independent decisions. Proficient in data entry and possesses analytical and organizational skills to manage inquiries and conduct research.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsVerbal And Written Communication SkillsAnalytical SkillsKnowledge Of Medical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTypingCustomer ServiceDecision MakingResearch

Soft Skills

Interpersonal SkillsOrganizational Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareHealth InsuranceCDHPMedicareWellnessDisease Management

About the role

Key responsibilities & impact

Work on the phone in a call center approximately 90% of scheduled time according to business need
Assist members and physicians
Respond to telephone and written inquiries promptly, accurately, and objectively
Conduct research

Requirements

What you’ll need

High school diploma OR GED
1 year customer service experience in a health care or health insurance environment
Experience evaluating customer situations, making decisions, and responding quickly to questions
Data entry and/or typing experience
Interpersonal, verbal and written communication skills
Independent decision making skills
Analytical and organizational skills
Ability to spend approximately 90% of scheduled time on the phone according to business needs
Ability to sit for long periods of time with scheduled breaks
Preferred: 1 ½ years customer service experience
Preferred: 6 months data entry experience in an office environment
Preferred: Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management
Preferred: Knowledge of medical terminology and anatomy
Referral preference given to applicants able to take and meet testing criteria

Benefits

Comp & perks

Curated development plans and professional development
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Annual incentive bonus plan
Other incentives