Customer Advocate II

Health Care Service Corporation

. Work on the phone in a call center approximately 90% of scheduled time .

Posted 9/29/2026full-timeRemote • Tennessee • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a healthcare environment, with the ability to evaluate situations and make independent decisions. Proficient in data entry and possesses effective communication skills, both verbal and written.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsIndependent Decision MakingAnalytical SkillsKnowledge of Medical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTypingCustomer ServiceDecision MakingResearch

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationOrganizational Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareHealth InsuranceCDHPMedicareWellnessDisease ManagementMedical TerminologyAnatomy

About the role

Key responsibilities & impact

Work on the phone in a call center approximately 90% of scheduled time
Assist members and physicians by responding to telephone and written inquiries
Respond to inquiries in a prompt, accurate, and objective manner
Conduct research
Evaluate customer situations and make decisions
Respond quickly to questions

Requirements

What you’ll need

High school diploma OR GED
1 year customer service experience in a health care or health insurance environment
Experience evaluating customer situations, making decisions, and responding quickly to questions
Data entry and/or typing experience
Interpersonal, verbal and written communication skills
Independent decision making skills
Analytical and organizational skills
Ability to spend approximately 90% of the scheduled time on the phone according to business needs
Ability to sit for long periods of time with scheduled breaks
Preferred: 1 ½ years customer service experience
Preferred: 6 months data entry experience in an office environment
Preferred: Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management
Preferred: Knowledge of medical terminology and anatomy
Referral preference given to applicants able to take and meet testing criteria
Employment may be contingent upon successful completion of drug screening in accordance with applicable law

Benefits

Comp & perks

Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Other incentives
Annual incentive bonus plan