Government Programs Care Manager Support Specialist I

Health Care Service Corporation

. Support administrative care management duties .

Posted 9/30/2026full-timeRemote • New Mexico • United StatesJuniorMid-Level💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing member outreach and support within healthcare systems, utilizing strong communication skills and knowledge of clinical systems to address non-clinical needs effectively.

Highest-signal resume keywords

Managed Care Systems ExperienceHealthcare Terminology KnowledgeMicrosoft Office ProficiencyCustomer Service SkillsVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryResearchSchedulingMember Needs CoordinationBasic Medical Terminology

Soft Skills

Communication SkillsInterpersonal Skills

Tools & Technologies

FaxEmailTelephone

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare InitiativesQuality CampaignsNon-Clinical NeedsMember OutreachSocial Needs

About the role

Key responsibilities & impact

Support administrative care management duties
Conduct member and provider outreach
Support healthcare initiatives and activities, including educational and quality campaigns
Assist with scheduling care manager and member appointments
Respond to member inquiries
Perform data entry and research
Support members' non-clinical needs
Manage low-risk members for health-related social needs, education, and basic member outreach screenings/inquiries

Requirements

What you’ll need

High school diploma or GED
1 year of college and 2 years of experience with communication systems including Fax, Email and Telephone
1 year of experience with managed care system(s) or healthcare systems
Experience coordinating member needs, providing assistance to members, and analyzing member needs
Basic knowledge of medical or healthcare terminology
Knowledge of clinical systems (claims, enrollment, documentation)
PC proficiency including Microsoft Office applications
Customer service skills
Verbal and written communication skills, including developing written correspondence to internal and external stakeholders
Must reside anywhere within the state of New Mexico
Employment may be contingent upon successful completion of drug screening

Benefits

Comp & perks

Professional development and curated development plans
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Other incentives
Annual incentive bonus plan