Government Programs Care Manager Support Specialist I

Health Care Service Corporation

. Support administrative care management duties .

Posted 9/30/2026full-timeRemote • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing member outreach and support within healthcare systems, utilizing strong communication skills and knowledge of medical terminology to address non-clinical needs effectively.

Highest-signal resume keywords

Managed Care Systems ExperienceHealthcare Terminology KnowledgeCustomer Service SkillsVerbal And Written Communication SkillsPC Proficiency Including Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMember Needs CoordinationClaims DocumentationEnrollment ProcessesBasic Member Outreach Screenings

Soft Skills

Communication SkillsProblem-Solving Skills

Tools & Technologies

FaxEmailTelephone

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare InitiativesQuality CampaignsSocial WorkMedicaid Knowledge

About the role

Key responsibilities & impact

Support administrative care management duties
Conduct member and provider outreach
Support healthcare initiatives and activities, including educational and quality campaigns
Assist with scheduling care manager and member appointments
Respond to member inquiries
Perform data entry and research
Support members' non-clinical needs
Manage low-risk members for health-related social needs, education, and basic member outreach screenings/inquiries

Requirements

What you’ll need

High school diploma or GED
1 year of college and 2 years of experience with communication systems including Fax, Email and Telephone
1 year of experience with managed care system(s) or healthcare systems
Experience coordinating member needs, providing assistance to members, and analyzing member needs
Basic knowledge of medical or healthcare terminology
Knowledge of clinical systems, including claims, enrollment, and documentation
PC proficiency including Microsoft Office applications
Customer service skills
Verbal and written communication skills, including developing written correspondence to internal and external stakeholders
Preferred: College courses in medical field, human services, social work, psychology or related healthcare field
Preferred: Medicaid knowledge
Ability to work remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii

Benefits

Comp & perks

Curated development plans and professional development opportunities
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Annual incentive bonus plan
Other incentives