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Government Programs Care Manager, Support Specialist II
Health Care Service Corporation. Contact members and community partners to support healthcare initiatives and activities .
Posted 9/22/2026full-timeLas Cruces • New Mexico • United StatesMid-LevelSenior💰 $18 - $38 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating member needs and providing support in healthcare initiatives, with strong skills in communication, customer service, and community outreach. Proficient in medical terminology and experienced in health-related social needs management.
Highest-signal resume keywords
Bachelor's DegreeKnowledge Of Medical TerminologyCustomer Service SkillsCoaching SkillsCommunity Health Worker (CHW) Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Coordinating Member NeedsAnalyzing Member NeedsMotivational InterviewingBasic Outreach ScreeningsHealth-Related Social Needs Management
Soft Skills
Verbal Communication SkillsWritten Communication Skills
Tools & Technologies
Microsoft Office Applications
Certifications & Qualifications
Community Health Worker (CHW) Certification
Industry Keywords
Healthcare InitiativesCommunity-Based OrganizationsHealth CampaignsSocial ServicesMember Inquiries
About the role
Key responsibilities & impact- Contact members and community partners to support healthcare initiatives and activities
- Support educational and quality campaigns
- Assist with scheduling care manager and member appointments
- Perform ongoing functions related to members' health-related social needs directly or through social service departments and community-based organizations
- Respond to member inquiries
- Support clinicians in physical and behavioral health care management with provider and member activities
- Support relationships with community partners
- Work with community-based organizations
- Contribute to the design of community health outreach programs
- Perform field-based work as required by initiatives, health campaigns, and departmental functions
- Manage low-risk members for health-related social needs, education, and basic outreach screenings, assessments, and inquiries
Requirements
What you’ll need- Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience
- Knowledge of medical terminology
- Experience coordinating member related needs, providing assistance to members, and analyzing member needs
- PC proficiency including Microsoft Office applications
- Customer service skills
- Verbal and written communications skills
- Experience developing written correspondence to members and other department personnel
- Coaching skills, including motivational interviewing, to educate members on medical and behavioral health issues
- New Mexico only: Bachelor's degree in Social Work
- New Mexico only: Proficient in New Mexico Native American Pueblo language; must be able to translate and present
- New Mexico only: Community Health Worker (CHW) certification
- Candidate must reside in the Las Cruces, New Mexico area
Benefits
Comp & perks- Curated development plans and professional development opportunities
- Annual incentive bonus plan
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives