Government Programs Care Manager, Support Specialist II

Health Care Service Corporation

. Contact members and community partners to support healthcare initiatives and activities .

Posted 10/27/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $19 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating member-related needs and providing assistance, with a strong foundation in medical terminology and customer service. Proficient in developing outreach programs and managing health-related social needs through effective communication and collaboration with community partners.

Highest-signal resume keywords

Bachelor Degree Or Equivalent ExperienceKnowledge Of Medical TerminologyExperience Coordinating Member NeedsCustomer Service SkillsVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Coordinating Member NeedsAnalyzing Member NeedsMotivational InterviewingBasic Outreach ScreeningsHealth Assessments

Soft Skills

Coaching SkillsCommunication Skills

Tools & Technologies

Microsoft Office Applications

Industry Keywords

Healthcare InitiativesCommunity PartnersSocial ServiceCommunity-Based OrganizationsHealth Campaigns

About the role

Key responsibilities & impact

Contact members and community partners to support healthcare initiatives and activities
Support educational and quality campaigns
Assist with scheduling care manager and member appointments
Perform ongoing functions related to members' health-related social needs directly or via the social service department and community-based organizations
Respond to member inquiries
Support clinicians in the physical and behavioral health care management department with provider and member activities
Support relationships with community partners
Work with community-based organizations
Contribute to the design of community health outreach programs
Perform field-based work as required by initiatives, health campaigns, and departmental functions
Manage low-risk members for health-related social needs, education, and basic outreach screenings, assessments, and inquiries

Requirements

What you’ll need

Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience
Knowledge of medical terminology
Experience coordinating member related needs, providing assistance to members, and analyzing member needs
PC proficiency including Microsoft Office applications
Customer service skills
Verbal and written communications skills, including developing written correspondence to members and other department personnel
Coaching skills, including motivational interviewing, to educate members on medical and BH issues
Sponsorship is not available
Employment may be contingent upon successful completion of drug screening in accordance with applicable law

Benefits

Comp & perks

Curated development plans and professional development
Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Other incentives
Annual incentive bonus plan