Government Programs Care Manager Support Specialist II

Health Care Service Corporation

. Contact members and community partners to support healthcare initiatives and activities .

Posted 9/30/2026full-timeRemote • New Mexico • United StatesJunior💰 $19 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating member-related needs and providing assistance, with a strong foundation in medical terminology and community health outreach. Proficient in customer service and communication, with skills in motivational interviewing and community engagement.

Highest-signal resume keywords

Bachelor's DegreeMedical TerminologyCommunity Health Worker (CHW) CertificationMotivational InterviewingCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Coordinating Member-Related NeedsAnalyzing Member NeedsBasic Outreach ScreeningsHealth-Related Social Needs ManagementEducational Campaigns

Soft Skills

Verbal Communication SkillsWritten Communication SkillsCoaching Skills

Tools & Technologies

Microsoft Office Applications

Certifications & Qualifications

Community Health Worker (CHW) CertificationBachelor's Degree in Social Work

Industry Keywords

Community EngagementHealth-Related Social NeedsSocial ServicesHealthcare InitiativesField-Based Work

About the role

Key responsibilities & impact

Contact members and community partners to support healthcare initiatives and activities
Conduct educational and quality campaigns
Assist with scheduling care manager and member appointments
Perform ongoing functions related to members' health-related social needs directly or through social service departments and community-based organizations
Respond to member inquiries
Support clinicians in physical and behavioral health care management with provider and member activities
Support relationships with community partners and work with community-based organizations
Contribute to the design of community health outreach programs
Perform field-based work as required by initiatives, health campaigns, and departmental functions
Manage low-risk members for health-related social needs, education, basic outreach screenings, assessments, and inquiries

Requirements

What you’ll need

Bachelor's degree OR 1 year of college and 3 years of health, social service or community experience OR 4 years' health, social services or community experience
Knowledge of medical terminology
Experience coordinating member-related needs, providing assistance to members, and analyzing member needs
PC proficiency including Microsoft Office applications
Customer service skills
Verbal and written communication skills, including developing written correspondence to members and department personnel
Coaching skills, including motivational interviewing, to educate members on medical and behavioral health issues
New Mexico only: Bachelor's degree in Social Work
New Mexico only: Proficient in a New Mexico Native American Pueblo language; must be able to translate and present
New Mexico only: Community Health Worker (CHW) certification
Preferred: Community engagement
Preferred: Supporting populations with health-related social needs
Candidate must reside in the Las Cruces, New Mexico area
Remote work permitted within the continental United States, excluding California, New York, Alaska, and Hawaii

Benefits

Comp & perks

Curated development plans fostering growth and professional development
Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Other incentives
Annual incentive bonus plan