Government Programs Support Specialist II

Health Care Service Corporation

. Contact members and community partners to support healthcare initiatives and activities, including educational and quality campaigns .

Posted 10/27/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $23 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating member-related needs and providing assistance through effective communication and customer service. Proficient in managing health-related social needs and developing outreach programs in collaboration with community partners.

Highest-signal resume keywords

Bachelor's Degree Or Equivalent ExperienceKnowledge Of Medical TerminologyExperience Coordinating Member-Related NeedsCoaching Skills Including Motivational InterviewingPC Proficiency Including Microsoft Office

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health-Related Social Needs ManagementMember Needs AnalysisOutreach ScreeningsEducational Campaign DevelopmentWritten Correspondence Development

Soft Skills

Customer Service SkillsVerbal Communication SkillsWritten Communication Skills

Industry Keywords

Healthcare InitiativesCommunity-Based OrganizationsQuality CampaignsBehavioral Health Care ManagementField-Based Work

About the role

Key responsibilities & impact

Contact members and community partners to support healthcare initiatives and activities, including educational and quality campaigns
Assist with scheduling care manager and member appointments
Perform ongoing functions related to members' health-related social needs directly or through the social service department and community-based organizations
Respond to member inquiries
Support clinicians in the physical and behavioral health care management department with provider and member activities
Support relationships with community partners and work with community-based organizations
Contribute to the design of community health outreach programs
Perform field-based work as required by initiatives, health campaigns, and departmental functions
Manage low-risk members for health-related social needs, education, and basic outreach screenings, assessments, and inquiries

Requirements

What you’ll need

Bachelor's degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience
Knowledge of medical terminology
Experience coordinating member-related needs, providing assistance to members, and analyzing member needs
PC proficiency including Microsoft Office applications
Customer service skills
Verbal and written communication skills
Experience developing written correspondence to members and department personnel
Coaching skills, including motivational interviewing, to educate members on medical and behavioral health issues
Sponsorship is not available
Ability to perform remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii

Benefits

Comp & perks

Curated development plans fostering growth and professional development
Union role
Remote work from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii