HR Service Center Representative I

Health Care Service Corporation

. Provide timely, accurate, and customer-focused HR support to active employees .

Posted 9/30/2026full-timeRichardson • Texas • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to provide accurate HR support, including processing transactions and responding to employee inquiries. Proficient in Office software and capable of maintaining confidentiality while managing high-stress situations.

Highest-signal resume keywords

Customer Service ExperienceOffice Software ProficiencyClear Communication SkillsOrganizational SkillsHigh Degree of Confidentiality

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Transaction ProcessingBenefits AdministrationPayroll Support10-Key Calculator ProficiencyEmail Utilization

Soft Skills

Service OrientationDetail OrientedTeam PlayerAbility to Handle High-Stress Situations

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HR SupportEmployee InquiriesLeaves of AbsenceWork-Life ProgramsCorporate Environment

About the role

Key responsibilities & impact

Provide timely, accurate, and customer-focused HR support to active employees
Assist with processing HR transactions, including benefits, salary, and employment status changes
Respond to employee questions through phone, chat, and AskHR cases
Provide guidance on benefits, leaves of absence, payroll, HR policies, training, and work-life programs
Escalate complex or sensitive inquiries to the appropriate HR team
Ensure accurate and efficient resolution of employee inquiries

Requirements

What you’ll need

High School diploma or GED
9 months customer services or administrative support experience in a corporate environment
6 months experience utilizing Office software packages, including Word, Excel, and PowerPoint
10-key calculator experience and an aptitude for math
Experience utilizing email
Service oriented and desire to serve the customer
Clear and concise verbal and written communication skills
High degree of confidentiality
Organized and detail oriented
Team player in a high-paced team environment
Ability to handle high-stress and high-volume situations where time is of the essence
This role is remote but requires completion of 2 weeks of onsite training in Richardson, Texas
Must be able to work remotely from within the continental United States, excluding California, New York, Alaska, and Hawaii

Benefits

Comp & perks

Curated development plans and professional development opportunities
Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Annual incentive bonus plan
Other incentives