Strategic Account Manager II – Enterprise National Accounts

Health Care Service Corporation

. Partner with Account Executive on client retention, growth, and day-to-day account service .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $66,400 - $99,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, account service strategies, and healthcare operations. Proficient in developing communication and engagement strategies while ensuring compliance with industry regulations.

Highest-signal resume keywords

Client Relationship ManagementHealthcare OperationsAccount Service StrategiesGeneral Agent Insurance LicenseSalesforce.com Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare OperationsClient Communication StrategiesAccount ManagementAnalytical SkillsProject Implementation Skills

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsMentoring Skills

Tools & Technologies

Salesforce.comMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

General Agent Insurance License

Industry Keywords

Health Insurance ProductsHIPAA ComplianceHealthcare ReformClient EngagementAccount Retention

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Partner with Account Executive on client retention, growth, and day-to-day account service
Develop and execute client-specific, internal, and external service strategies
Serve as primary client contact for issues, escalations, tracking, and reporting
Develop multi-year member communication, engagement, open enrollment, and wellness strategies
Build relationships with key client contacts, consultants, and brokers
Lead implementation activities and coordinate internal delivery partners
Maintain Sales & Account Management databases and facilitate client and internal reports
Prepare account and opportunity plans, product solutions, cross-selling opportunities, annual reviews, and finalist presentations
Act as liaison between HCSC and clients and resolve tactical issues and inquiries
Coordinate RFI/RFP responses, internal meetings, status meetings, eligibility meetings, and implementation activities
Track client documents, account setup, ID card sign-off, benefit booklets, billing requirements, claim and eligibility issues, report requests, and open issue logs
Coordinate BAE access and training for employers
Educate employees and members on BCBS products and services
Maintain industry, healthcare reform, competitive landscape, and client-needs awareness
Assist with staff training, mentoring, and special projects
Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program, and other applicable policies
Maintain confidentiality and communicate with management regarding assigned responsibilities

Requirements

What you’ll need

Bachelor degree and 3 years in Healthcare operations handling independent work OR 7 years of experience in Healthcare operations handling independent work
Possess current state general agent insurance license or obtain general agent insurance license within 90 days of starting in the role
Organization/project implementation skills
Verbal and written communications skills to work with customer representatives, customers, brokers and across internal departments
Knowledge of health insurance products and the industry
PC proficiency to include Word, Excel and PowerPoint
Analytical skills
Ability and willingness to travel, including overnight stays as needed
Preferred: Experience servicing accounts and working with brokers
Preferred: Knowledge of salesforce.com or applicable sales database

Benefits

Comp & perks

Professional development and curated development plans
Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Annual incentive bonus plan
Other incentives